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Medical Receptionist

2 months ago

Vernon Rockville, United States UnitedHealth Group Full time
Medical Receptionist Job Summary

UnitedHealth Group is seeking a detail-oriented and patient-focused Medical Receptionist to join our team. As a Medical Receptionist, you will be responsible for scheduling and triaging appointment requests, greeting patients, and conducting check-in processes.

Key Responsibilities:
  • Schedule and triage appointment requests according to approved protocols
  • Consult with medical assistants or licensed clinicians for clinical decision-making
  • Use electronic health record (EHR) systems to take messages and communicate with clinicians
  • Monitor daily reminder call logs to reschedule appointments as needed
  • Scan and index documents into the EHR
  • Close payment batches and balance according to cash control procedures
  • Maintain knowledge of current OSHA and ProHealth policies
  • Assist coworkers as needed to ensure smooth office operation and delivery of excellent service
Requirements:
  • High School Diploma/GED (or higher)
  • 1+ year of receptionist and/or customer service experience
  • Intermediate level of proficiency in Microsoft Office
  • Ability to travel 10% of the time within 30 miles of territory assigned
Preferred Qualifications:
  • Experience working with an electronic health record
  • Knowledge of medical terminology
  • Office administrative experience in a medical environment
  • Customer service experience in retail, hospitality, etc.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.