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Data Center Operations Technician Ii

3 months ago

Wood Dale, United States Element Critical Full time

Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country. Our mission is to meet the diverse needs of today's business and technology leaders by delivering superior service and product offerings, cultivating trusted relationships with our customers, and motivating and enabling our employees.

**OVERVIEW**

Department: Customer Operations
FLSA Status: Non-Exempt
Reports to: Operations Site Manager
Job Location: 341 Haynes Drive, Wood Dale, IL 60191
Shift: Wednesday (alternating weekly: 6 AM to 12 PM or 12 PM to 6 PM), Thursday to Saturday: 6 AM to 6 PM

Element Critical is seeking to add an Operations Technician I who aligns with our company values of accountability, integrity, grit, and problem-solving. Led by a team of savvy and experienced executives with a history of success, this is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team

**RESPONSIBILITIES**

Responsibilities will include, but not be limited to, the following:

- Complete service order installation and network circuit troubleshooting.
- Perform installation of cage, cabinets, ladder rack, and fiber tray.
- Perform installation, termination, testing and labeling of cross connects including copper, COAX, and fiber.
- Perform remote hands services for clients including hardware installation, power strips, rails, cable management and client equipment reboot.
- Maintain physical security and access reports for annual Compliance certification.
- Troubleshoot and resolve security access control device failure.
- Handles the expedient resolution of all escalations and emergency response requests.
- Maintain accurate records and document all problems including site computerized facility record databases and service order systems.
- In the event of a telecommunications or network failure, the Operations Technician will assist the Service Desk and NETENG/IT in resolution and documentation.

**REQUIREMENTS & QUALIFICATIONS**
- High School diploma or equivalent and 2 - 5 years Data Center Operations experience.
- Ability to work independently with mínimal guidance.
- Knowledge of data center electrical power generation and distribution, mechanical support equipment, HVAC, UPS, fire detection and suppression, building management and security systems.
- Proficient in MS Excel, Word, and Outlook.
- Good verbal and written communication.
- Possess the ability and desire to learn and take on additional responsibilities

**PHYSICAL REQUIREMENTS**

The physical demands listed below must be met for the employee to perform essential job functions of the position.
- Must be able to remain in a stationary position for a prolonged period such as sitting or standing.
- Must be able to move within the office space, data center, and outdoor areas of the facility when required.
- Must be able to perform movements such as kneeling, bending, crouching, and use of hands to touch/feel machinery, tools, and equipment.
- Must be able to operate office machinery and equipment.
- May be required to occasionally lift or move objects that weigh up to 65 lbs.

Element Critical is a well-funded, fast paced organization that is seeking to make several acquisitions over the next few years and develop into a very strong national player. We offer the following benefits, in addition to a focus on growing our culture and engagement.
- PPO and HDHP Healthcare Plans
- FSA and HSA with above market Employer HSA Match
- Dental and Vision Insurance
- Employer Paid Disability and Life Insurance
- Additional Group Insurances
- Paid Vacation, Sick, and Personal Leave
- 10 Company Paid Holidays
- Paid Parental Leave
- 401k with up to 4% Employer Match
- Personal Development and Learning Opportunities
- Employee Referral Program