Customer Service

2 months ago


Schaumburg, United States Jarvis Lighting Full time

**Customer Service - Returns and Warranty Coordinator**

**Jarvis Lighting**, a leading manufacturer of commercial LED lighting, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service - Returns and Warranty Coordinator.

**About the Role**:
In this full-time position, located in Schaumburg, Illinois, you will play a critical role in ensuring exceptional customer service and managing product returns and warranties. You will be the primary point of contact for customers with order inquiries, warranty claims, and return requests.

**Responsibilities**:

- Assist customers with placing orders, resolving order issues, and routing complex inquiries to dedicated account managers.
- Manage customer warranty claims, diagnose issues, and facilitate warranty resolutions.
- Collaborate with vendors to ensure credit is received for defective materials.
- Interface with our production team to understand product failure causes and maintain detailed logs for quality improvement analysis.
- Proactively identify trends in warranty claims and communicate findings to improve product quality and prevent future failures.
- Maintain accurate and up-to-date records of all customer interactions.
- Provide exceptional customer service, ensuring a positive and professional experience.

**Qualifications**:

- Minimum 1 year of experience in customer service or a related field.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to build rapport with customers and effectively resolve issues.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace
- Attention to detail and ability to maintain accurate records.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive hourly wage of $20-23.50 per hour.
- Comprehensive benefits package including:

- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) retirement savings plan with company match
- Paid Time Off (PTO)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pay: $20.00 - $23.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Office

Application Question(s):

- Please tell us about a time where you had to solve a customer's problem. What was the problem and how did you solve it?

Work Location: In person



  • Schaumburg, United States Solera Holdings Full time

    We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem Customer Service Representative, Customer Service, Representative, Customer Experience, Claims Specialist,...


  • Schaumburg, United States Prismhc Full time

    ** Customer Service Specialist** ** Prism Health Care Services** ** Schaumburg, IL** Health, Dental, Life Insurance, 401k and generous Personal Time Off benefits are available for full-time employees. **Basic Function:** Under the direction of the Customer Service Lead, this position is responsible for all customer service activities, adhering to process...


  • Schaumburg, United States American Door and Dock Full time

    American Door and Dock, Inc. is looking for a highly qualified teammate for the Customer Coordinator position in the service department. The right person for this role has high energy, loves serving people, and is flexible to the needs of the business. If you value teamwork, growth, and have a helpful, positive attitude, then this may be the job for...


  • Schaumburg, United States Park Lane Jewelry Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Associate to join our team! You will be responsible for helping customers with product and promotion information. Responsibilities:Handle customer inquiries and complaints thru e-mail. Provide information about the company, products and services.Troubleshoot and resolve product issues...


  • Schaumburg, United States Critter Control Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18565 Showing 1 location **Job Details** **Description** **Remote Support Role Opportunity with an Industry Leading Wildlife Management Company!** Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife...


  • Schaumburg, United States David Oberwise - State Farm Agency Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...


  • Schaumburg, Illinois, United States Village of Schaumburg Full time

    VILLAGE OF SCHAUMBURGHuman Resources Department101 Schaumburg Court,Schaumburg, IL 60193The Village of Schaumburg is a thriving community of 78,723 residents located 11 miles west of O'Hare International Airport and approximately 26 miles northwest of Chicago. Not only is Schaumburg the twelfth-largest community in the State of Illinois, but it is also home...


  • Schaumburg, United States Addison Group Full time

    Job DescriptionJob DescriptionHYBIRD Customer Service Support role for global and stable company located in Schaumburg. Supporting the CS team with deadlines, reports, calendaring and audits. Not a call center environment, normal business hours and plenty of training. Friendly team is looking for a candidate with MS Office and between 1-3 years of Customer...


  • Schaumburg, United States Direct Recruiters Full time

    Seeking Director of Customer Service Our Client: - Well-Established and Aggressively Growing Manufacturer of Factory Automation Products - Selling products to a variety of industries including automotive, medical equipment, consumer packaging, semiconductor, etc. - One stop shop for all factory automation equipment as they work as both a manufacturer and...


  • Schaumburg, United States Innovation Group North America Full time

    **This is a **hybrid role; 3 days in office (Schaumburg), 2 days remote.** **About Innovation Group North America** Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity, and collaboration guide...


  • Schaumburg, United States Hunter Foundry Machinery Full time

    Job DescriptionJob DescriptionThe Manufacturing Company is seeking a Parts Support Customer Service Representative to add to our team in Schaumburg, IL.Requirements:Ensure the timeliness and accuracy of customer service responses via email and telephone.Order entry, quotation preparation, expediting open orders (backorder monitoring using positive...


  • Schaumburg, Illinois, United States Aston Carter Full time

    Description: -Responsible for taking inbound calls and emails from third party companies regarding heavy equipment and truck sales, purchasing, and returns. -Most of the day they will handle inbound calls to schedule and dispatch drop-off and pickups of the heavy equipment and trucks while coordinating sales, returns, and further information on the...


  • Schaumburg, United States Innovation Group North America Full time

    Job DescriptionJob DescriptionSalary: This is a hybrid role; 3 days in office (Schaumburg), 2 days remote. About Innovation Group North AmericaInnovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity,...


  • Schaumburg, United States Prismhc Full time

    ** Retail Customer Service Specialist** ** Prism Health Care Services** ** Schaumburg, IL** Health, Dental, Life Insurance, 401k and generous Personal Time Off benefits are available for full-time employees. This position will report to our contemporary showroom located in Schaumburg, IL. This is a great role for the person who likes to work with the...


  • Schaumburg, United States DL&Associates, LLC Full time

    DL & Associates, LLC is an Intuit QuickBooks Solution Providers in the Schaumburg, Illinois area and provides QuickBooks accounting system integration, data migration, consultation, custom programming and IT services to its clients. **Responsibilities**: - Customer Inquiries: Answer inbound calls and respond to customer inquiries about our products and...


  • Schaumburg, United States IKEA Full time

    ) - Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience - Provides an efficient and accurate checkout experience in various areas of the store - Offers additional products and services such as home Customer Service, Cashier, Retail, Customer, Benefits


  • Schaumburg, United States Genesis Marketing Corporation Full time

    Awarded with “Best and Brightest companies to work for” in 2019. Our company specializes in helping one the largest companies in the world to increase their book of business. We are seeking for a Customer Service Representative to join our fast growing team! You will be responsible for helping customers by providing product and service information...


  • Schaumburg, United States Goodwill TalentBridge Full time

    **Goodwill TalentBridge is seeking an experienced Order Entry/Customer Service Specialist for packaging company located in Schaumburg, IL. This role is a temporary-to-hire position offering great stability and growth!** - **Monday-Friday 8:00AM-5:00PM, Starting Pay $20/HR **_ - **Why Apply?**_ - Quick Response Times and Easy Onboarding process - Wonderful...

  • Customer Service Rep

    1 month ago


    Schaumburg, United States JI Business Concepts Full time

    **Entry Level Full Time Customer Service / Sales Representative Needed ASAP. We provide ALL THE PAID TRAINING!** **This is NOT a remote or call center position. Must be comfortable working with clients one-on-one and be able to work in the greater Schaumburg area. The schedule is Monday through Friday at 8AM - 5PM.** **About us**: **The amount of success...


  • Schaumburg, United States Ingka External Full time

    Job ID: 241051 Date posted: 22/05/2024 Why we will love you •1 year sales or customer service experience preferred •High School Diploma or equivalent What you'll be doing day to day •Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience •Provides an efficient and accurate checkout experience in...