IT Help Desk Technician

4 weeks ago

Washington, United States Washington Hebrew Congregation Full time

Job Summary:
Washington Hebrew Congregation is searching for a Tier 1 IT Help Desk Technician. We seek an individual who wants to be part of our community and can provide high-quality technical support and friendly customer service to our various administrative staff at schools two locations.

Attributes:

- Respectful, ethical, honest, reliable, trustworthy, and accountable.
- Receptive to feedback and willing to ask for help.
- Proactive and able to multitask with competing priorities.
- Investigative and enjoys exploring new technologies and system features to share them with others.
- Excellent communication skills.
- Punctual.

Key Task & Responsibilities
- Provide technical support to end users (teachers/clergy/administrators/students), as well as hardware and software.
- Troubleshoot Tier 1 hardware and software issues by diagnosing and documenting problems and their resolutions.
- Prioritize problems by assessing the impact on business operations.
- Service request tracking using the MSP ticketing system.
- Collaborate, coordinate, and escalate technical support for end-users, software, and hardware with the MSP (Managed Service Provider).
- Proactively plan, document, communicate, and implement software, hardware, and IT Infrastructure updates/upgrades. Patch management.
- Track and coordinate software renewals and hardware replacements.
- Coordinate employee onboarding/off-boarding.
- Proactively implement cybersecurity measures and immediately respond to any security concerns.
- Create and maintain user guides/knowledge base.
- Preliminary network troubleshooting.
- Vendor relations include copier MPS (Managed Print Services), telecom system, and ISP (Internet Service Provider).
- Other duties as assigned.

Summary of Technologies Utilized:

- Adobe
- Apple OS
- Apple iOS
- Access Control System (Basice Knowledge Ideal)
- Camera System (Basic Knowledge Ideal)
- Dell Hardware
- HP Printers
- Jamf
- Microsoft Exchange 365
- Microsoft Office
- Salesforce
- Ubiquiti
- VOIP
- Windows
- Zoom Video

Education & Experience:

- CompTIA A+ Certification
- 2+ Years of experience in a similar role
- HS Diploma or GED

Locations:
This position would require to split the week between two locations (Potomac and NW DC)
- Washington Hebrew Congregation (Temple): 3935 Macomb Street NW, Washington, DC 20016
- Julia Bindeman Suburban Center (JBSC): 11810 Falls Road, Potomac, MD 20854

Physical Demands and Work Environment:

- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work will be performed in an office, school/education, and religious environment.
- The physical arrangement of the office may require work in an environment close to other colleagues.
- The noise level in the work environment is low to high.
- The position will require one to ascend and descend ladders, scaffolds, and statues and work in confined spaces near loud equipment. It may also require work in confined spaces such as tables, server rooms, and crawl spaces.
- Pushing and pulling computers and other IT equipment. Lifting, raising, carrying, and holding devices and equipment ranging from 1 to 50 pounds.
- Travel between the Washington, DC, and Maryland locations regularly.
- May occasionally require evening and weekend hours.

This position description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow any other instructions and to perform any other duties requested by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay: $25.00 - $30.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance

Experience level:

- 2 years

Schedule:

- Monday to Friday

Ability to Relocate:

- Washington, DC 20016: Relocate before starting work (required)

Work Location: In person

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