Help Desk Technician

1 week ago

Washington, United States BridgePoint Healthcare Full time
Job Details Job Location Capitol Hill LTAC - Washington, DC Position Type Full Time Education Level 4 Year Degree   Job Shift Day Job Category Ancillary / Other Description

Help Desk Technician

BridgePoint+ Healthcare

At BridgePoint, whether you work with patients every day or support those who do, you are making a difference that matters. We know the path to recovery doesn't happen alone. As a team, we work cohesively to meet each patients unique needs. We are a team-driven environment and we care about our own

Our employees form the foundation of everything we do optimizing patient healing and wellness, and creating a warm and welcoming environment. It is because of the dedication of our employees that we can live out our mission, vision, and company values every day.

It is at BridgePoint where care, community, and careers happen.

Help Desk Technician Summary:

Here at BridgePoint, the Help Desk Technician provides Tier 1 support while resolving technical problems related to hardware, software, and network connectivity issues and maintaining excellent communication and customer service.

IT, Information Systems, Information Technology, IT, Help Desk Tech, Help Desk Technician, Desktop Support Engineer, Desktop Support Technician

Qualifications

Education: Bachelor's Degree Preferred, Preferably in Information Technology or Related Field

Licenses/Certification: N/A

Experience:

  • 2 - 4 years of experience

  • Ability to perform remote troubleshooting and provide clear instructions.

  • Strong Microsoft Office skills (Outlook, Word, and Excel)

  • Knowledge of network security practices and anti-virus programs.

  • Working knowledge of office automation products and Computer peripherals like Printers and scanners.

  • Ability to work both independently and as part of a team.

  • Strong interpersonal skills to work directly with the internal staff.

  • Strong self-motivation and organizational skills.

  • Experience providing help desk support a plus.

  • Desktop Support Engineer experience preferred

About BridgePoint

BridgePoint Healthcare is dedicated to promoting healing and wellness in a safe and welcoming environment, with an individualized path to recovery for each patient. BridgePoint Healthcare provides patient-centered, individualized care for patients requiring longer hospitalizations in post-acute care settings. We are a diversified provider of post-acute care in settings ranging from long-term acute care hospitals to skilled nursing facilities. Our locations include two in Washington, DC (BridgePoint Hospital National Harborside and BridgePoint Hospital Capitol Hill), and one in New Orleans (BridgePoint Continuing Care Hospital - West Jefferson Campus).

  • Help Desk Technician

    4 weeks ago

    Washington, United States Hillwood Estate, Museum & Gardens Full time

    Are you ready to utilize your IT skills in a dynamic and creative environment? Are you seeking to become part of an engaging mission and a supportive work community? Join the expanding IT team at Hillwood Estate, Museum & Gardens. We are excited to announce the opportunity for a Help Desk Technician to join our ranks. As a Help Desk Technician at Hillwood,...

  • Help Desk Technician

    4 days ago

    Washington, United States Insight Global Full time

    An Insight Global client is seeking a Help Desk Technician to join their team, onsite in Washington, DC. This position is fully onsite with no remote flexibility. Day-to-Day The help desk technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals. Manage customer support...

  • Help Desk Technician

    3 days ago

    Washington, United States Insight Global Full time

    An Insight Global client is seeking a Help Desk Technician to join their team, onsite in Washington, DC. This position is fully onsite with no remote flexibility. Day-to-Day The help desk technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals. Manage customer support...

  • Help Desk Technician

    4 weeks ago

    Washington, United States Addison Group Full time

    Job DescriptionJob DescriptionPosition: Help Desk Technician Location: District of Columbia - Fully Onsite 5 Days a Week Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Help Desk Technician to join their team. Please contact us today to discuss this opportunity! Job...

  • Help Desk Technician

    2 weeks ago

    Washington, Washington, D.C., United States MetroStar Full time

    As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support.We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a...

  • Help Desk Manager

    4 weeks ago

    Washington, United States Lprs Full time

    The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports...

  • Help Desk Analyst

    3 weeks ago

    Washington, United States cyber technology innovations Full time

    **Help Desk Technician - Desktop Deployment**: The primary responsibility for a Desktop Deployment Technician is to deploy systems to end users in an federal government organization. The technician may also take on additional role focusing on IT Service Desk. The Desktop Deployment Technician manages desktop/laptop inventories. The professional has to make...

  • Help Desk Technician

    3 weeks ago

    Washington, United States MetroStar Full time

    As **Help Desk Technician**, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. We know that you can't have great technology services without amazing people. At MetroStar, we are **obsessed **with** **our people...

  • IT Help Desk Technician

    4 weeks ago

    Washington, United States Natural Resources Defense Council, Inc. Full time

    Overview: NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's...

  • Help Desk Specialist

    2 weeks ago

    Washington, United States C2Engineer, Inc. Full time

    Job Overview: **Must be able to get a Government Clearance and pass background check.** **Responsibilities**: **Duties**: - Manage the Service **Desk** which receives an average of 20,000 annual incidents and service requests from ~2’000 **users**: - Develop and implement service **desk** policies and procedures - Staff and train service **desk** agents...

  • IT Help Desk Technician

    2 weeks ago

    Washington, Washington, D.C., United States Natural Resources Defense Council, Inc. Full time

    Overview:NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's...

  • Help Desk Analyst

    17 hours ago

    Washington, United States Iron Bow Full time

    Help Desk Technician Iron Bow Technologies has a permanent,immediate need for a Tier 1 Help Desk Technician to join our team providing onsite support for the U.S. Holocaust Memorial Museum in Washington, DC. The selected candidate will be responsible for providing customer support consisting of technical and problem resolution support, and consistently...

  • Help Desk Technician

    3 weeks ago

    Washington, United States TekSynap Full time

    Responsibilities & Qualifications: **RESPONSIBILITIES** - Provide end user support services for hardware and software. - Process request, incidents, and problems per defined Service Level Agreements (SLAs). - Provide support for technology enhancements. - Manage, monitor, track, and resolve all support request tickets and provide daily updates. - Provide a...

  • Help Desk Technician

    3 weeks ago

    Washington, United States MetroStar Corporation Full time

    As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a...

  • Help Desk Technician

    2 weeks ago

    Washington, United States Addison Group Full time

    Position Overview: As a Tier 1 Helpdesk Professional, you will be the first point of contact for IT support within the organization. Your role is crucial in ensuring smooth and efficient resolution of technical issues, providing exceptional customer service, and contributing to the overall productivity of the company. This position is ideal for someone who...

  • Help Desk Technician

    2 weeks ago

    Washington, United States Addison Group Full time

    Position Overview: As a Tier 1 Helpdesk Professional, you will be the first point of contact for IT support within the organization. Your role is crucial in ensuring smooth and efficient resolution of technical issues, providing exceptional customer service, and contributing to the overall productivity of the company. This position is ideal for someone who...

  • Desktop Support L-1 Technicians

    1 week ago

    Washington, United States Americas Technician Services Full time

    Currently seeking out eligible technicians to perform in the field. Pay starts at $17-$50/HR depending on previous experience and we are open to either hiring for contract work, part-time work, or full-time work! *If you are a DATA CENTER TECHNICIAN then please note that we currently have available projects in your local area that pay more per hour and are...

  • Help Desk Support

    2 weeks ago

    Washington, United States Smarthost Design Technologies, LLC Full time

    Overview: Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business renowned for providing innovative and cost-effective technology solutions to both commercial and government clients. As an ISO 9001:2002 certified leader in the industry, we offer a range of services including Project Management, Help Desk Support, Managed IT...

  • Tier I Help Desk Support Technician

    1 month ago

    Washington, United States Dynamic Solutions Technology LLC Full time

    Dynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC. Responsibilities: Responsible for providing first-tier support, consisting of technical and...

  • Tier I Help Desk Support Technician

    1 month ago

    Washington, United States Dynamic Solutions Technology LLC Full time

    Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC.Responsibilities: Responsible for providing first-tier support,...