Current jobs related to Help Desk Technician - Washington - Hillwood Estate, Museum & Gardens

  • Help Desk Technician

    2 months ago

    Washington, United States FIRE Full time

    Job DescriptionJob DescriptionThis position will be based in Washington, D.C.About FIREThe Foundation for Individual Rights and Expression’s mission is to defend and sustain the individual rights of all Americans to free speech and free thought — the most essential qualities of liberty. FIRE educates Americans about the importance of these inalienable...

  • Help Desk Technician

    4 months ago

    Washington, United States MetroStar Corporation Full time

    As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a...

  • Tier I Help Desk Support Technician

    4 months ago

    Washington, United States Dynamic Solutions Technology LLC Full time

    Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC.Responsibilities: Responsible for providing first-tier support,...

  • MS Exchange Server Help Desk Technician

    1 month ago

    Washington, United States Sprezzatura Management Consulting Full time

    Job DescriptionJob DescriptionSalary: MS Exchange Server Help Desk Technician: Position DescriptionSprezzatura seeks an MS Exchange Server Help Desk Technician to join our expanding team. The MS Exchange Server Help Desk Technician is responsible for managing and maintaining the organization’s Exchange Server environment. This includes ensuring the...

  • Junior Help Desk Support

    2 months ago

    Washington, United States The Consortium Full time

    We are seeking a long-term contractor (12 months+) for this project in Washington DC. Will be providing project coordination and help desk support to volunteers on operation systems. • Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets. • Maintain assigned Tax-Aide...

  • Help Desk Manager

    1 week ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Job Title: Help Desk ManagerTransform technology into opportunity as a Help Desk Manager with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.About the RoleAs a Help...

  • Lead Help Desk Technician

    2 weeks ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Job OverviewAgil3 Technology Solutions LLC (A3T) is seeking a Senior Help Desk Specialist to provide exceptional support in the realm of Information Technology (IT) and Cyber Security (CS) for a federal government agency and its mission partners.Key Responsibilities:Oversee helpdesk personnel, delegate tasks, mentor new team members, and manage various...

  • Help Desk

    2 weeks ago

    Washington, United States Progression Incorporated Full time

    Job DescriptionJob DescriptionHelp Desk Tier I&II (Mid) Washington, D.CMUST: Active Top-Secret clearance is required 1 – 5 years of Help Desk Tier II experience1 – 5 years of installing, maintaining, repairing desktop operating systems1 – 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers.Security +CE...

  • Help Desk Specialist

    2 weeks ago

    Washington, DC, USA, United States FIRE Full time

    Job DescriptionJob SummaryFIRE is seeking a skilled and knowledgeable Help Desk Technician to join our IT support team. The ideal candidate will have experience in providing technical support for macOS/MacBook/iPadOS/iPads hardware as well as other essential office equipment.Key ResponsibilitiesProvide technical support and troubleshooting for mac...

  • Mid-level Help Desk Support Technician

    4 months ago

    Washington, United States Chenega Corporation Full time

    Summary Mid-level Help Desk Support Technician Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the...

  • Help Desk Specialist

    2 weeks ago

    Washington, Washington, D.C., United States LHH Full time

    Job Title: Help Desk SpecialistAbout the Role:We are seeking a highly skilled and experienced Help Desk Specialist to join our team at LHH. As a Help Desk Specialist, you will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and ensuring that our IT systems are running smoothly.Key...

  • Help Desk Specialist

    1 week ago

    Washington, Washington, D.C., United States Progression Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Specialist to join our team at Progression Incorporated. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key ResponsibilitiesInstall and configure desktop operating systems, software, and hardwareDiagnose...

  • Help Desk Analyst

    4 weeks ago

    Washington, United States vTech Solution Full time

    Job DescriptionJob DescriptionJob Details:Job Title: Help Desk AnalystJob Location: Richmond, VA 23236Contract Duration: 09 Months (Possibility of extension)Work Mode: OnsiteInterview Type: In-Person Complete Description:Troubleshoot, track and remediate issues on end user computing hardware and software systems.Provide Tier 1/11 end-user support at multiple...

  • Help Desk Specialist

    1 month ago

    Washington, United States Seneca Resources Full time

    Position Title: Help Desk Tier 1Location: United StatesEnvironment: HybridPosition Status: Contract-to-hirePay rate: $25/hr.+Position Description: The Tier 1/ Customer Technical Specialist is responsible for the technical support assisting end users with their day-to-day technical duties and issues. The selected individual will provide fast and useful...

  • Help Desk Manager

    2 months ago

    Washington, United States Evolver Full time

    Job DescriptionJob DescriptionEvolver Federal is seeking a Help Desk Manager to satisfy a requirement for a potential government client.Responsibilities:The Help Desk Manager will be responsible for: The provision of direction and supervision for all helpdesk staff who work on the phone, remote, and in-person support to users when it comes to computer...

  • Help Desk Specialist

    6 days ago

    Washington, Washington, D.C., United States ProSphere Full time

    Job SummaryProSphere is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key ResponsibilitiesManage user accounts, applications, and asset tracking to ensure timely and...

  • Help Desk Analyst

    2 months ago

    Washington, United States Trillion Technology Solutions Full time

    Job DescriptionJob DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support- Microsoft 365 Admin experience - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All...

  • Help Desk Specialist

    3 weeks ago

    Washington, United States JASINT Full time

    Job DescriptionJob DescriptionJob Title: Help Desk SpecialistLocation(s): Pentagon (Remote)Hours: Regular Full-TimeClearance Requirements: NoneCitizenship: US Citizenship RequiredScope:Provide Tier 1 and Tier 2 Help Desk Support services for the Washington Headquarters Services (WHS) / Executive Services Division (ESD), Parking Management Office (PMO)’s...

  • Help Desk Support Technician

    4 months ago

    Washington, United States FYI-For Your Information, Inc. Full time

    Job DescriptionJob DescriptionSalary: The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The...

  • Help Desk Specialist

    3 weeks ago

    Washington, United States Isys Technologies Full time

    I 2 X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I 2 X is ready to offer you the chance to Help Desk, Technical Support, Specialist, Microsoft, Help, Desktop Support

Help Desk Technician

4 months ago

Washington, United States Hillwood Estate, Museum & Gardens Full time

Are you ready to utilize your IT skills in a dynamic and creative environment? Are you seeking to become part of an engaging mission and a supportive work community? Join the expanding IT team at Hillwood Estate, Museum & Gardens. We are excited to announce the opportunity for a Help Desk Technician to join our ranks. As a Help Desk Technician at Hillwood, you will play a vital role in providing technical support to end-users, facilitating smooth operations for meetings and live events, and assisting with installations and server management.

A typical day for our Help Desk Technician involves:

- Providing technical assistance to end-users
- Setting up and troubleshooting AV equipment for meetings and live events
- Assisting with installations and maintenance of servers, switches, and access points
- Ensuring compliance with NIST and CIS requirements
- Managing Windows, Windows servers, end-user devices, VMWare, and CISCO systems
- Utilizing services such as event viewer and employing troubleshooting processes
- Demonstrating expertise in group policy setup and management, including differences between user and computer policies

We are seeking qualified applicants with 1-3 years of experience in a help desk role or equivalent education/training, as well as individuals who are eager to grow into more advanced roles within backend server and device infrastructure support. We are seeking applicants who are enthusiastic about hands-on project involvement, including setting up exhibition videos, sourcing products, participating in server maintenance projects, and contributing to wireless expansion initiatives.

**About Us**:
Hillwood Estate, Museum & Gardens is deeply committed to fostering a positive, inclusive and engaging workplace where all voices are heard and where staff and visitors of all backgrounds can be inspired by the life of our founder Marjorie Merriweather Post.

**We Offer**:

- A fabulous work culture that inspires your best work.
- Flexibility with a hybrid work environment.
- Support for career development with internal and external opportunities to learn and grow.
- Our most popular medical plan has an upfront deductible of $1,500 per year for a single coverage and $3,000 per year for dependent/family coverage with a Health Savings Account (HSA) tied to the plan.
- Hillwood will contribute up to $1500 annually into your HSA if you elect single coverage or up to $3000 annually if you elect dependent/family coverage for the 2024 plan year prorated based on the effective month of your coverage.
- Employee contribution rates for medical plans are based on the coverage level selected at the employee’s base annualized salary. Essentially, those with higher salaries pay more for their medical coverage. The maximum employee contribution is $170 per biweekly payroll, most employees pay much less for medical insurance.
- Retirement Savings Plan. Hillwood matches up to 3% with a discretionary match (up to 2% or more). The Hillwood contribution is 100% vested upon reaching three years of service.
- Life and accidental death and dismemberment, short & long term insurance at no cost to the employee.
- Flexible spending account for dependent care.
- Metro commuter benefits of up to $100 per month.
- Best in class paid time off - new hires accrue up to 3 weeks of vacation during the calendar year, new hires also receive 80 hours of paid sick leave each year and 11 paid holidays.
- Mental wellness support.
- Discounts in the shop and Hillwood café.
- Free admission to the museum and festival days.
- Casual Monday.
- Free on-site parking.

Pay: $24.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Customer Service: 5 years (required)
- Help Desk: 3 years (required)
- Windows: 3 years (required)
- Group Policy: 3 years (preferred)
- VMWare: 1 year (preferred)
- Cisco: 1 year (preferred)
- Non-profit work: 1 year (preferred)

Ability to Relocate:

- Washington, DC 20008: Relocate before starting work (required)

Work Location: Hybrid remote in Washington, DC 20008