Administrative Assistant/csr

1 week ago


Honesdale, United States Northeast Title and Tag, Inc. Full time

**Job Title**: Administrative Assistant/Customer Service Representative (CSR)

**Company**: Northeast Title & Tag
**Location**: Keyser Ave, Scranton, PA
**Employment Type**: Full-Time

**About Us**:
At Northeast Title & Tag, we are committed to providing exceptional service to our clients and maintaining the highest standards in the insurance industry. We are looking for a dedicated Administrative Assistant/Customer Service Representative (CSR) to join our dynamic Team Thompson. If you are passionate about customer service, have a keen eye for detail, and are eager to grow with our organization, we want to hear from you

**Key Responsibilities**:

- **Manage the Agency Management System**: Oversee and maintain the integrity of our system, ensuring accurate and up-to-date information.
- **Outbound Client Calls**: Proactively contact current clients to ensure their policies remain in good standing.
- **Inbound Call Assistance**: Handle incoming calls, assist clients with payments, and make necessary changes to their policies.
- **Marketing Support**: Assist in the creation and implementation of marketing campaigns aimed at attracting new clients.
- **Collaborative Projects**: Work closely with the team on new projects and various tasks to support our agency's growth and efficiency.

**Qualifications**:

- **Tech Experience**: Proficient in using Agency Management Systems and other relevant software.
- **Customer Service Experience**: Strong background in customer service, with excellent communication and problem-solving skills.
- **Multitasking Abilities**: Demonstrated ability to handle multiple tasks efficiently and effectively.
- **Bilingual (preferred)**: Proficiency in a second language is highly desirable.
- **Insurance Experience (preferred)**: Previous experience in the insurance industry is a significant plus.

**Additional Requirements**:

- **Growth Opportunity**: This general administrative role will transition into either a Title Clerk/CSR or Insurance Sales position. We are looking for someone who wants to grow with the organization.

**Why Join Us?**
- **Innovative Environment**: Be part of a forward-thinking company that values your input and ideas.
- **Professional Growth**: Opportunities for career development and advancement within the company.
- **Supportive Team**: Work with a team that is dedicated, collaborative, and committed to your success.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance

**Schedule**:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

**Location Requirements**:

- **Ability to Commute**: Scranton, PA (required)
- **Ability to Relocate**: Scranton, PA: Relocate before starting work (required)

**How to Apply**:
**Job Type**: Full-time

**Work Location**: In person

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Honesdale, PA (required)

Ability to Relocate:

- Honesdale, PA: Relocate before starting work (required)

Work Location: In person



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