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Guest Service Agent

3 months ago

Galveston, United States Ryson Vacation Rentals Full time

Description:
The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.

**Key Responsibilities**:

- Maintain professional relationships with owners, guests, and vendors.
- Review, update, and manage property notes and folios.
- Resolve owners and guest-related issues.
- Coordinate and prioritize maintenance requests.
- Create, close, and modify work orders and property blocks.
- Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
- Create, modify, and cancel reservations.
- Process payments, adjust payment schedules, and code auto-payment exclusions.
- Revise reservation folios and property details in the reservation management system.
- Change rental rates and add fees.
- Adjust pricing and discount codes.
- Update reservation folios and property details in the reservation management system.
- Quote reservation pricing using internal systems and property details.
- Create account records by effectively communicating with owners and guests via the reservation management system.
- Run reservation and maintenance reports and monitor various system alerts daily.
- Stay abreast of the conditions and needs of each property.
- Troubleshoot customer service and maintenance issues.

**Position Type and Expected Hours of Work**:
This is a full-time position with varying hours based on business needs. The Guest Services Agent should have the flexibility to work weekends and holidays.

**Requirements**:

- Reliable transportation for commuting to and from work.
- Must be eligible to work in the United States and pass a background screening.

**AAP/EEO Statement**:
VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.

**Other Duties**:
**Requirements**:
**Qualifications and Experience**:

- Two years of experience as a Guest Services Agent, Receptionist, or Front Desk Agent.
- Strong organizational, communication, and time management skills.
- Ability to multitask and work in a fast-paced environment.

**Physical/Mental/Environmental Demands**:

- The Guest Services Agent must be able to sit for extended periods and occasionally walk or stand. They should also be able to stoop, bend, stretch, twist, and reach. The ability to occasionally lift to 15 lbs is required. Specific vision abilities are required for this role.
- The Guest Services Agent should have problem-solving skills, be able to interpret instructions, and meet deadlines.
- The Guest Services Agent will primarily work in an indoor, climate-controlled space.