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Manager Business Quality Assurance

4 months ago

Rancho Cordova, United States Delta Dental Ins. Full time

**JOB DESCRIPTION**

Join us as the Manager of Business Quality Assurance and take the lead in driving our commitment to unparalleled quality standards. In this crucial role, you'll oversee performance assurance and ensure rigorous risk-based quality evaluations across all functional areas and the broader enterprise. You'll not only provide strategic leadership for our quality initiatives but also ignite a culture of relentless improvement and foster collaboration across departments to achieve stellar quality outcomes. Embrace the opportunity to make a significant impact where excellence is the standard.

**RESPONSIBILITIES**
- Lead, mentor, and manage a team of quality professionals, setting clear objectives and fostering their continuous development to ensure a high-performing quality management team.
- Collaborate with stakeholders to define and measure key quality indicators, identifying areas for improvement and implementing strategies for continuous enhancement of quality processes and outcomes.
- Assimilate information to proactively develop quality activities aligned with company strategies and values. Ensure that quality management activities are linked to the strategic plan.
- Collaborate with functional and enterprise leaders to identify and implement performance improvement initiatives that align with quality objectives, enhance efficiencies, support corporate goals and contribute to overall organizational success.
- Independently problem solve and act as a catalyst for change, utilizing data to drive results and improvements in quality management.
- Build and maintain enterprise stakeholder relationships to ensure alignment with Delta Dental's quality plan and goals.
- Translate functional area quality objectives into actionable quality assurance activities.
- Successfully engage with enterprise stakeholders by delivering pertinent and actionable data and insights, ensuring a thorough understanding of the progress, direction, and expected outcomes of the quality plan.

**QUALIFICATIONS**
- 8+ years w/Bachelor's degree; 1+ years supervisory/management
- Bachelor's degree in business administration, organizational leadership, quality, or similar field, or equivalent experience
- Excellent communication and presentation skills (verbal and written). Ability to represent ideas effectively and be highly credible presenting to and communicating with senior functional leader area personnel.
- Strong analytical skills with a track record of identifying potential issues proactively and formulating solutions and contingency plans.
- Process Management experience or demonstrated skills and ability to analyze, act, and implement to ensure desired results are achieved.
- Strong leadership, organizational, planning and execution skills.
- Excellent relationship management and interpersonal skills, including the ability to create and maintain relationships with individuals at all levels of the organization.
- Superb persuading and influencing skills, and the ability to powerfully communicate the value of our successes.
- Experience of extrapolating and visualizing data to derive actionable data intelligence.
- Advanced user of Microsoft Office Suite (Excel, Word, PowerPoint).
- Knowledge of Delta Dental's improvement project methodologies, Capability Model, and Business Quality Framework.

Licenses
- Six Sigma Green Belt Certification. Upon Hire Pref'

Base Pay Information

**ADDITIONAL INFORMATION**

Rewards to make you smile We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

- Generous paid time off plus 12 holidays and your birthday off
- Low-cost premium medical insurance options
- 100% paid dental and vision insurance
- Generous 401(k) matching and flat contribution
- Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
- Employee LiveWell program, focusing on overall employee well-being
- Fertility and diabetes benefits
- Employee discount program: AT&T/Verizon, entertainment, travel, and more
- Culture of learning: career development and tuition reimbursement
- Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

LI-Remote

**ABOUT THE TEAM**

At Delta Dental, our success is only as strong as the people who execute it We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fost