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Customer Care-dealer Support

4 weeks ago

Schaumburg, United States Ally Financial Full time

**General information**:

- Career area
Insurance- Work Location(s)
1450 American Lane, IL- Remote?
No- Ref #
17333- Posted Date
Tuesday, April 2, 2024- Working time
Full time**Ally and Your Career**:

- Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

**The Opportunity**:
Responsible for standard daily operations and support of inbound or outbound customer service contact-center environments. Departments will coordinate the operational interaction of departments in support of business objectives. Maintains quality contact-center practices in response to customer inquiries. Receives explicit instruction on filing, recording, and organizing documentation associated with a product.

**The Work Itself**:

- May interact with underwriters at non-affiliated insurance companies to secure coverage not underwritten by Ally.
- Works closely with producers to assure that new and renewal business information is collected in a timely and thorough manner; also participates in the quality control function to verify accuracy of proposals and policies.
- Is assigned less complex situations than Senior Customer Service Representative.
- Typically reports to a Senior Customer Service Representative.

**The Skills You Bring**:

- Entry Level.
- Experience in financial services or similar industry.
- Bachelor's degree in business or related may be used as a proxy for the experience.
- Performs clerical, administrative and technically based activities and/or supporting tasks.
- Typically requires intermediate knowledge of Microsoft Office programs.
- Intermediate written and oral communication skills.

**How We'll Have Your Back**:

- Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

- ** Time Away**: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- ** Planning for the Future**: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- ** Supporting your Health & Well-being**: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short
- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- ** Building a Family**: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- ** Work-Life Integration**: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- ** Other compensations**: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

**Who We Are**:
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

**Base Pay Range**: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
- Emerging
50960- Experienced
56680- Expert
62400- Incentive Compensation: This position is eli

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