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Lead Server

4 months ago

Grandville, United States Rivertown Ridge Full time

**Job Title: Lead Server**

**Company: Rivertown Ridge**

**About Rivertown Ridge**: Rivertown Ridge is a premier independent living/assisted living/memory care community committed to providing exceptional senior living experiences. Our community emphasizes a holistic approach to well-being, combining luxurious amenities, compassionate care, and a vibrant social atmosphere to enhance the lives of our residents.

**Position Overview**: We are seeking an energetic and customer-focused individual to join our dining services team as a Lead Server. The Lead Server will play a crucial role in delivering a superior dining experience to residents, ensuring a positive and enjoyable atmosphere during meal times.

**Key Responsibilities**:

- **Service Excellence**:

- Provide outstanding customer service to residents and guests during meal times.
- Lead by example in delivering a high level of professionalism, friendliness, and attentiveness.
- **Team Coordination**:

- Lead and supervise duties to the serving staff to ensure efficient and smooth dining service.
- Assist in training new servers and provide ongoing support to enhance team performance.
- **Communication**:

- Communicate effectively with kitchen staff, dining management, and fellow servers to ensure seamless service.
- Relay resident feedback and preferences to the kitchen and management teams.
- **Resident Engagement**:

- Build positive relationships with residents, getting to know their preferences and dietary needs.
- Anticipate and fulfill residents' needs to enhance their dining experience.
- **Dining Operations**:

- Maintain cleanliness and organization in the bistro area, including tables, chairs, and serving stations.
- Collaborate with kitchen staff to ensure the availability of menu items and manage inventory.
- Have working knowledge of Full count and the ability to take orders.
- **Quality Assurance**:

- Ensure that all meals are presented and served according to established standards.
- Monitor cleanliness and organization of dining areas to maintain a welcoming atmosphere.
- **Training and Development**:

- Stay updated on menu items, special dietary requirements, and any changes in service procedures.
- Participate in ongoing training to enhance service skills and knowledge.
- **All other duties as assigned.**

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in a server or hospitality role.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.

**Benefits**:

- Competitive hourly wage
- Employee meal discounts
- Professional development opportunities
- Positive and collaborative work environment

Rivertown Ridge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.