Employee Relations Consultant

2 weeks ago

The Woodlands, United States McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

This position will provide Employee Relations (ER) consultant services for the McKesson Specialty Provider Organization client groups including The US Oncology Network and Intrafusion, under the direction of the Manager, Employee Relations.

The purpose of this role is to consult with HR practitioners and managers on the impact of employee issues and how to pro-actively respond and properly handle employee relations matters. This position will help practices appropriately address employee issues to avoid escalation, mitigate risk and correct issues in a timely manner. This role will be responsible for managing ER hotline calls and reviewing involuntary terminations with HR practitioners prior to termination within The Network, ensuring appropriate actions and documentation along with mitigation of risk and escalations. This role will engage with practices and legal as appropriate on lower risk issues, and will escalate to the Manager, Employee Relations for more complex and/or escalated employee relations issues. Responsibilities include the mitigation of risk through investigation of ER matters, consultations with managers and HR Practitioners, and focusing on compliance with regulatory guidelines, policies & practices. This position will be responsible for keeping up with legal trends and ensuring our policies, guidelines and practices are followed.

**Key Responsibilities**
- Serve as an Employee Relations expert, providing guidance and conducting comprehensive investigations for ER issues assigned by the Manager, Employee Relations. Partner with HR COP, Practice Leadership and Regional HR Directors to provide resolutions for issues and concerns with a focus on risk mitigation. Ensure ER Consultant actions are appropriate, fair and consistent based on corporate policy, ER quality standards, and established regulations.
- Oversee ER issues reported through employee hotline. Assign investigations to HR COP, conduct investigations as needed, and ensure all appropriate documentation including investigation findings and closure of cases. Escalate issues to Manager, Employee Relations as needed for more complex cases/higher risk issues.
- Conduct Separation Review process for involuntary terminations at the direction of the Manager, Employee Relations, including review of documentation, consultation with HR COP and escalation to legal counsel as indicated by protocol.
- Partner on various projects with Compliance, Learning and Development, Shared Services and other functional areas as needed.
- Pro-actively work with RHRD, HR COP & Practice leadership to identify long-term /on-going performance issues that have not been addressed or performance that has not improved. Help identify the issues and partner to put a plan of action in place to address. Consult on Performance Improvement Plans and outcomes.
- Serve as expert on ADA, Religion, and PWFA accommodation requests, interactive process and partner with local HR practitioners to manage those matters.
- Partner with HR COP for management of unemployment claims.
- Stay current on ER legal matters and legislation. Maintain ER metrics and analysis as directed by Manager, ER Consultant

**Minimum Job Qualifications**:

- Bachelor's degree required, Human Resources, business or related field
- 2 years in Human Resources
- 3-5 years in Employee Relations
- Healthcare Industry experience

**Certifications/Licensure**
- HR Certification preferred (PHR, SPHR, SHRM-CP, SHRM-SCP)

**Specialized Knowledge/Skills**
- Working knowledge of current employment law and regulations, legislation and current trends that impacts Employee Relations matters
- Appropriate handling of Employee Relations matters to mitigate risk & escalation
- Employee Relations Investigations & Documentation
- Involuntary Termination Reviews
- Employee Relations Hotline Call Management
- Working within a large Matrixed Organizational Structure
- Work within the Healthcare Industry Influencing Practice Leadership & HR preferred

**Critical Skills**
- Strong Consulting, Educational and Influencing Skill
- Solid Credibility with HR & Practice Leadership
- Demonstrated ability to be decisive and render judgment
- Conflict Management & Resolution Skills
- Prioritization and Problem Solving Skills
- Strong Written/Oral Communication Skills
- Strong Customer Service Orientation & Team Player

**Additiona

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