Patient Liaison, ER Focus
3 weeks ago
Patient Liaison, ER Focus
REFER A FRIEND Current Employees Apply BACK Location: Houston Methodist The Woodlands Hospital17201 I-45
The Woodlands, TX 77385
Job Ref: 55640 Talent Area: Administrative Job Shift: DAY 1st - Day Job Type: Full-Time Work Week: 9am-9pm Monday, Tuesday, and Thursday/4hrs on Wednesday or Friday) Posted Date: April 30, 2024
At Houston Methodist, the Patient Liaison position is responsible for acting as an advocate for patient issues effectively interpreting and communicating Houston Methodist's philosophy, policies, procedures and services to patients, their families and visitors and participates in the resolution of problems to maximize patient and family satisfaction This position receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution in accordance with HM grievance policy and regulatory guidelines. As Patient Liaison, this position liaises between Houston Methodist administration and patients, physicians, and other hospital personnel ensuring a satisfying hospital experience for patients from admission through discharge. As a patient advocate, the Patient Liaison position enables patients and their families to obtain solutions to problems by acting on their behalf.
Requirements:
PEOPLE ESSENTIAL FUNCTIONS
Meets and/or rounds on all new patients. Directs patients and/or families to appropriate resources when specific requests are made, i.e. Medical Power of Attorney, Directives, End of Life issues, etc Communicates directly with department management, their designee and/or administrative staff regarding specific problems and trends in service Interacts with patients, families and visitors, providing support and problem solving. As appropriate, consults with Sr Patient Liaisons/supervising leader when problems arise that require an additional level of experience Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION
Bachelor's degree
WORK EXPERIENCE
LICENSES AND CERTIFICATIONS - REQUIRED
N/A
LICENSES AND CERTIFICATIONS - PREFERRED
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Must have excellent communications skills and be able to relate to patients, families, and across all hospital staff and management Must be able to work with people of various age groups and cultural backgrounds Ability to accurately document information and maintain records Must have excellent problem resolution and crisis management skills Critical thinking, problem-solving, and mature judgment Ability to express ideas effectively both in speech and writing Intermediate level of computer competency - Microsoft Office Suite, and knowledge of health care information systems-
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