Business Process Manager

2 weeks ago

Santa Clarita, United States John Paul Mitchell Systems Full time

Description:
**Who We are**

John Paul Mitchell Systems (“JPMS”) is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We’ve been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell®, MITCH®, Awapuhi Wild Ginger®, Tea Tree, Paul Mitchell® Pro Tools, Neuro®, MVRCK, The Demi and Color XG®.

We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us.

**About the Role**

Reporting to the Director of Integrated Solutions, the Business Process Manager, will be an integral part of the Technology team onsite that is responsible for overseeing Dynamics 365 Finance & Supply Chain Management (F&SCM) system to support business growth and streamline business processes for JPMS. You will work closely with cross-functional teams to ensure transactional discipline in new and existing software solutions, with a focus on the Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) within Dynamics 365.

**What You will Do**:

- Lead the upgrades of Dynamics 365, ensuring a seamless transition for operations
- Collaborate with internal teams and external partners to integrate Dynamics 365 with other 3rd party platforms, enhancing operations efficiency and decision-making
- Manage the process scope of Dynamics 365, including purchasing, warehousing, sales, customer service, finance, accounting, and supply chain.
- Work closely with IT technical members to align system capabilities with business goals
- Coordinate with external support, Managed Application Services (MAS), team for ongoing break/fix and optimization of Dynamics 365 functionalities and enhancements

**Who You Are**:

- Have a strong work ethic and can-do attitude, leaving a positive impression on everyone you interact with
- Collaborate seamlessly with cross-functional stakeholders, fostering a cohesive team environment
- Strong time management skills and able to act with a sense of urgency
- Highly organized, detail oriented and efficient multitasker
- Self-starter and thrives in a fast-paced environment with mínimal guidance
- Comfortable wearing many hats and moving fluidly between tasks
- Utilize relevant industry jargon and terminology consistently in both verbal and written communications
- Act and propose new ideas and solutions before asked
- You are positive, upbeat, and friendly—with a can-do attitude and a knack for solving problems
- Self-described beauty enthusiast, passionate about hair care

**Requirements**:
**What You’ll Need**:
**Skills**:

- Strong proficiency and competency with Warehouse Management Systems (WMS) and the ability to manage inventory, order planning, picking, and shipping processes.
- Strong project management skills, with the ability to lead cross-functional teams and manage complex projects on time and within scope
- Excellent communication and collaboration skills, with experience in client onboarding and stakeholder management.
- A strategic thinker with a customer-focused mindset and a commitment to driving business growth through technological innovation.
- Be able to quickly identify and understand complex problems and then find creative solutions to them
- Proficient in Excel
- Strong understanding of business workflow modeling

**Education**:

- Bachelor's degree in business administration, Supply Chain Management, or related field required

**Experience**:

- 5+ years' experience working in a technical process management capacity, managing multiple Technology Infrastructure process workflows
- 3+ years’ experience with EDI, including document types, highly preferred if with SPS Commerce
- 1+ years’ experience using Azure DevOps
- Demonstrable experience in Advanced Warehousing, Order Management, Supply Chain, Procurement activities & Master Planning
- Demonstratable experience with multiple integrated platforms
- Demonstratable experience as an end user in identifying nuances in expected behaviors with elected technologies
- Proven experience in change management roles with successful outcomes

**Nice to have’s**:
**Skills**:

- Bilingual in Spanish

**Competitive Compensation**:

- The expected **base salary range** for this position is **$120,000 to $140,000**. The exact base salary is determined by various factors including geographic location, experience, skills, and education.
- ** Discretionary Bonus Plan**: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.
- ** Comprehensive Benefits Package**:

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