Business Process Manager

3 weeks ago

Santa Clarita CA, United States John Paul Mitchell Systems Full time

John Paul Mitchell Systems (JPMS) is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell®, MITCH®, Awapuhi Wild Ginger®, Tea Tree, Paul Mitchell® Pro Tools™, Neuro®, MVRCK™, The Demi and Color XG®.
We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us.

Reporting to the Director of Integrated Solutions, the Business Process Manager, will be an integral part of the Technology team onsite that is responsible for overseeing Dynamics 365 Finance & Supply Chain Management (F&SCM) system to support business growth and streamline business processes for JPMS. You will work closely with cross-functional teams to ensure transactional discipline in new and existing software solutions, with a focus on the Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) within Dynamics 365.

Lead the upgrades of Dynamics 365, ensuring a seamless transition for operations
Collaborate with internal teams and external partners to integrate Dynamics 365 with other 3rd party platforms, enhancing operations efficiency and decision-making
Manage the process scope of Dynamics 365, including purchasing, warehousing, sales, customer service, finance, accounting, and supply chain.
Work closely with IT technical members to align system capabilities with business goals
Drive the adoption of new business solutions, fostering an environment of innovation and digital transformation by working closely with subject matter experts
Coordinate with external support, Managed Application Services (MAS), team for ongoing break/fix and optimization of Dynamics 365 functionalities and enhancements
Strong time management skills and able to act with a sense of urgency
Strong proficiency and competency with Warehouse Management Systems (WMS) and the ability to manage inventory, order planning, picking, and shipping processes.
Strong project management skills, with the ability to lead cross-functional teams and manage complex projects on time and within scope
Excellent communication and collaboration skills, with experience in client onboarding and stakeholder management.
A strategic thinker with a customer-focused mindset and a commitment to driving business growth through technological innovation.
Be able to quickly identify and understand complex problems and then find creative solutions to them
Proficient in Excel
Strong understanding of business workflow modeling
Bachelor's degree in business administration, Supply Chain Management, or related field required

5+ years' experience working in a technical process management capacity, managing multiple Technology Infrastructure process workflows
~ Total of 5+ years of functional experience with D365 F&SCM (or blend of D365 and AX ERP) applications with specific knowledge of order to cash, procurement to pay, plan to produce modules Note : Minimum of 3+ years' experience required with D365
~3+ years' experience with EDI, including document types, highly preferred if with SPS Commerce
~1+ years' experience using Azure DevOps
~ Demonstrable experience in Advanced Warehousing, Order Management, Supply Chain, Procurement activities & Master Planning
~ Demonstratable experience with multiple integrated platforms
~ Proven experience in change management roles with successful outcomes

Bilingual in Spanish

Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.
In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

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