Business Process Analyst

2 weeks ago

Santa Clara, United States eTeam Inc Full time

Duties:


Perform business requirements gathering and analysis: documenting current state and desired/future state business processes, outlining impact and opportunities and ensuring solutions meet business needs and requirements.

Evaluate business processes, anticipate requirements, identify areas for improvement, and work collaboratively and cross-functionally to develop and implement solutions.

Manage projects and monitor progress by tracking activity, resolving problems, recommending actions and providing status updates; serving as a liaison between stakeholders, internal partners and users.

Work cross-functionally with all Sales support teams to drive alignment and optimize end-to-end processes that will increase deal velocity.

Actively participate in regular backlog grooming activities, prioritization and sprint planning including working with stakeholders to understand and develop user stories/business requirements.

Provide a combination of functional and business expertise to our IT partners to assist with the implementation of system changes and enhancements.

Engage with Sales Enablement to support communication and training efforts related to new features, enhancements and best practices.

Participate in special projects and other duties as needed.


Skills:

5+ years of relevant experience in Sales or Business Operations.

5+ years as a Business Analyst/Business Process Analyst or similar role working with Sales tools including CRM, Customer Lifecycle Management (CLM), Configure, Price, Quote (CPQ), Forecasting & supporting back office applications; preferably in a SaaS environment.

Comfort with learning new technology. Experience with Microsoft suite of products, including Dynamics CRM, is strongly preferred.

Experience writing detailed user stories, collaborating with business system analysts and developers and working with stakeholders to deliver enhancements through an agile sprint process.

Exceptional critical thinking skills; using logic and reasoning to identify strengths and weaknesses of alternate solutions, conclusions or approaches to problems.

Experience engaging with all levels of the Enterprise with the ability to influence stakeholders and work collaboratively to determine acceptable solutions.

Attention to detail with excellent planning and organization skills and can adjust to changing demands to prioritize among multiple deliverables and tasks in a fast-paced environment.

Excellent written, verbal skills, interpersonal, and problem-solving skills with tenacious follow-through.

Proven ability to work both independently and as part of a team while demonstrating key traits of creativity, initiative and flexibility.

Strong team player with ability to build relationships and the experience collaborating with and supporting geographically dispersed users.

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