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Technical Writer
4 months ago
Title**:Technical Writer**
Location: Bethesda, MD and/or Rockville, MD
Terms: Full-time
Clearance: Public Trust
Travel: 0-20%
Education: BA/BS degree and 5 years of experience or MA/MS degree or higher and 3 years of experience
**_ RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._**
That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people first, and providing a flexible work environment, our employees have higher morale, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.
**Project Description**
RIVA is providing IT Services and Support to their customer’s CIO office, Project Management Office, Network Infrastructure Section, Service Desk Section, and the customer user community. The CIO’s office manages all aspects of the customer’s branch sections from projects to documentation and policies. The Project Management Office provides a framework, tools, and staff to manage projects and initiatives. The Network Infrastructure Section provides IT infrastructure support, including networking/firewalls, backups, data center management, and operating system management. The Service Desk Section provides hands-on troubleshooting and user support for RIVA’s customer users, including support for laptops, desktops, peripherals, smartphones, operating systems, and software.
**Position Description**
We are seeking a skilled **Technical Writer** to provide support in reviewing and updating existing materials, producing new high-quality documentation, and other administrative tasks.
**Responsibilities**
**Stakeholder Support**
- Work with appropriate critical partners and stakeholder teams to include timely, project reviews and reports on them to the Customer’s ITAC (Information Technology Advisory Committee).
- Collaborate with all functional business units within RIVA’s customer to achieve strategic, tactical and project goals.
**Technical Documentation**
- Develop, maintain, and continually improve written policies and procedures across the Information Technology Branch.
- Participate in meetings, demos, and working sessions to understand product features, functionalities, and requirements needed to develop technical documentation.
- Develop, edit, review, and maintain a variety of briefings, policies, standard operating procedures, user manuals, newsletters, SharePoint pages, guidelines, and puts in place the logical arrangement of content; ensuring content is accurate, clear, and consistent with other published documents.
- Translate complex technical concepts into clear and easy-to-understand language suitable for intended audience.
- Incorporate user feedback and best practices to enhance the user experience of documentation.
- Evaluate and provides assessments of technical documents.
- Review documentation for grammar, spelling, punctuation, capitalization, sentence structure, redundancy, composition, style, etc. and makes the necessary updates. This includes structuring documents logically and intuitively, making information easy to find and understand.
- Compile data from diverse sources, extracts critical information, and conducts analyses to develop written reports and presentations.
- Develop style guides, templates, and standards for technical documentation.
- Plan, organize, and track all technical writing related work, including defining scope, setting timelines, and prioritizing.
- Maintain documentation repositories and version control systems to manage documentation effectively.
**Requirements**:
- BA/BS Degree and 5+ years of experience in technical writing OR
- Masters Degree and 3+ years of experience in technical writing
- IT Policy writing experience
- Experience working in SharePoint, including the organizational arrangement of content
- The ability to analyze, assess, and extract critical information from technical documents
**Preferred Certifications**
- Professional Technical Writing Certification
