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General Manager

4 months ago

Austin, United States Just Food For Dogs Full time

**Job Summary**

Love Dogs? Crazy about Cats? We are looking for like-minded individuals to help feed more dogs and cats JustFoodForDogs. The General Manager is responsible for the overall performance of the JustFoodForDogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members, and (3) driving store-level financial results. The **General Manager** is responsible for the success and results of the day-to-day functions while encouraging teamwork and efficiency in the kitchen. Our ideal applicant is a leader capable of multitasking, managing time, and a team of employees while overseeing both sales and kitchen operations to independently make key decisions.

**Key Responsibilities**

**Team members**:

- Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals
- Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members
- Work with Team Leads to approve staff schedules; manage staff schedules to the needs of the business
- Ensure kitchen and front end are in high-quality standards
- Serve as a role model for company values and protocols, setting the tone for culture within the store
- Sales/Customer Service:

- Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions
- Manage Team Leads and Ensuring they maintain effective merchandising and product display
- Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers

**Marketing**:

- Develop and deliver local B2C and B2B marketing plans (in coordination with HQ efforts) to drive store traffic

**Operations**:

- Ensure staff adheres to safety, cleanliness, and product quality standards.
- Manage and approve supply replenishment orders (e.g., marketing materials, ingredients).
- Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory
- Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution
- Finance
- Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets
- Manage, monitor, and ensure the secure handling of cash

**Other**:

- Effectively implement strategic initiatives
- Know and work by the company’s mission to create an effective teamwork environment
- Provide weekly and monthly performance reporting packages
- Competencies and Qualifications
- Ability to manage, build, lead and motivate effective teams
- Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask
- A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience
- Clear, concise written and verbal communications
- Analytical and problem-solving skills
- Attention to detail
- Comfort with change (as we are a rapidly growing business)
- Education and/or Experience
- At least one year of experience as a General Manager or Assistant General Manager within the retail industry

**Preferred: Bachelor’s Degree**

**Who We Are**

**Our Core Values** - **TEAM**work

**T**ransparency - From the ingredients to monthly company hosted townhall meetings; JustFoodForDogs is committed to transparency.

**E**volution with Empathy - JustFoodForDogs is committed to adapting as the needs of pet’s change. We view evolution as necessary growth. We’re relentlessly dedicated pioneers of health and wellness for pets and we will never, under any circumstances, stop asking our founding question: “Is there a better way?” for pets, customers, employees & partners

**A**dvocates for pet health - JustFoodForDogs is committed to honoring pet life through support of rescue efforts & driving positive change within the pet food industry

**M**ission driven decision making - We’ve made it our mission at JustFoodForDogs to improve the length and quality of life for as many pets as possible—through real food and nutrition.