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General Manager

2 months ago

Austin, United States RAMEN TATSU-YA PAYROLL LLC Full time
Job DescriptionJob DescriptionDescription:

At Tatsu-Ya, we are committed to delivering exceptional dining experiences through outstanding service, high-quality food, and a warm atmosphere. We are seeking a dynamic and experienced General Manager to lead our team and ensure the smooth operation of our restaurant. If you are a strategic leader with a passion for excellence and a proven track record in management, we want to hear from you


Job Description:

As the General Manager, you will oversee all aspects of restaurant operations, including financial management, staff development, guest satisfaction, and facility maintenance. Your role will include:

Financial Management:

  • Review Financial Reports: Analyze weekly numbers from daily reports to assess financial performance and identify areas for improvement.
  • P&L Understanding: Maintain a general understanding of the Profit & Loss statement, including budgeting, labor cost management, and inventory counts.
  • Budget Management: Oversee budgeting processes and manage labor costs, inventory, and repair & maintenance budgets.

Administrative Duties:

  • Marketing Content: Approve marketing content to ensure brand consistency and effective promotion.
  • Payroll Management: Oversee payroll processes, including time entries, edits, and draft approvals.
  • Departmental Communication: Manage communication with staff through email, Slack, and text, and handle disciplinary actions as needed.
  • Guest and Employee Incidents: Address and resolve guest and employee incidents professionally.
  • Coaching and Mentoring: Provide coaching and mentoring to staff, focusing on leadership development and growth plans.
  • Performance Evaluations: Complete staff performance evaluations for promotions, raises, and annual reviews.
  • Guest Satisfaction: Monitor guest satisfaction through various channels (e.g., Google reviews, info line, DoorDash) and address any feedback.
  • Vendor Management: Maintain thorough knowledge of the master contact sheet for vendors and facilities.

People Management:

  • Onboarding and Recruiting: Oversee the onboarding, recruiting, and retention of staff, ensuring a smooth hiring process.
  • Orientation and Training: Facilitate orientation and training for all new hires, ensuring they understand their roles and responsibilities.
  • Internal Growth: Promote internal growth by encouraging cross-training and providing information about growth opportunities.
  • Employee Incentives: Implement creative ways to motivate staff and reward excellent performance.

Product Management:

  • Recipe and Presentation Standards: Familiarize yourself with recipes, plate presentation, and set high standards for food quality.
  • Collaboration with Corporate Chef: Work closely with the corporate chef to maintain food quality and ensure audits are up to date.
  • Procurement Management: Ensure all changes in purchases go through the procurement department and maintain healthy vendor relationships.

Hospitality:

  • FOH Staff Training: Ensure all front-of-house staff are properly trained, setting high expectations for service and creating a welcoming environment.
  • Guest Services: Engage with guests through table touches, upselling items, and retaining returning guests.
  • Overall Cleanliness: Maintain overall restaurant cleanliness, ensuring a clean and inviting atmosphere.

Facilities Management:

  • Health Inspection Compliance: Ensure the restaurant passes health inspections and addresses any issues promptly.
  • Facilities Communication: Coordinate with the facilities department on repairs and maintenance, and manage equipment purchases through procurement.
  • Exterior Maintenance: Oversee landscaping, exterior cleanliness, and functionality of exterior elements like speakers.
  • Depreciation Management: Understand and manage equipment depreciation, opting for repairs or replacements as needed.
Requirements:


Qualifications:

  • Proven experience as a General Manager or in a similar management role in the hospitality industry.
  • Strong understanding of financial management, including P&L, budgeting, and inventory control.
  • Excellent leadership, coaching, and mentoring skills.
  • Ability to manage staff performance and implement effective training programs.
  • Outstanding guest service skills and a commitment to maintaining high standards.
  • Knowledge of facilities management and maintenance procedures.
  • Strong communication skills and the ability to manage departmental and vendor relationships.

Perks Include:

  • Paid medical benefits
  • Free shift meals
  • Discounts at Tatsu-Ya restaurants
  • Flexible hours in a fun, fast-paced environment
  • Opportunities for internal growth

Benefits:

  • Opportunities for career growth and development within the company
  • Additional benefits, including health insurance and employee discounts

If you are a strategic leader with a passion for excellence in hospitality, apply to join our team