Customer Service/ Sales

4 weeks ago


Van Nuys, United States TipTop Restoration Full time

Job Title: Customer Service/ Sales

Location: Van Nuys, CA

About Us:
Leading residential water and fire damage renovation company dedicated to restoring homes and properties to their pre-damage condition.

**Job Description**:
You will be responsible for managing incoming calls, identifying potential clients, and efficiently scheduling inspections and meetings according to supervisor availability and proximity.

Key Responsibilities:

- Guide potential clients towards scheduling appointments. Emphasize the value and benefits of our services to encourage commitment to appointments.
- Answer incoming calls on the main line promptly and professionally.
- Identify potential clients' needs and concerns and schedule meetings or inspections accordingly.
- Maintain a high level of organization and attention to detail in all aspects of dispatching duties.
- Coordinate and keep track of supervisors' schedules, ensuring optimal time management and resource allocation.
- Communicate effectively with field supervisors to relay important information and updates from clients.
- Ensure accurate and up-to-date documentation of all dispatching activities and client interactions.
- Responsible for answering phones incoming calls received outside of company hours, ensuring prompt responsiveness and excellent customer service around the clock.

**Requirements**:

- Proven experience in a similar customer service or customer sales role, preferably in the restoration, construction industry, or home services.
- Must be Bilingual in English and Spanish.

Pay: $21.00 - $28.00 per hour

Expected hours: No less than 40 per week (usually with over time)

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

**Language**:

- Spanish (required)

Work Location: In person

Pay: $21.00 - $28.00 per hour

**Experience**:

- Sales: 1 year (required)

**Language**:

- Spanish (required)

Work Location: In person


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