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Customer Service Administrator

1 month ago

Lawrenceville, United States Elma Electronic Full time

Elma Electronic Inc. is a global leader and industry innovator in advanced embedded computing solutions. Our products and integrated platforms are based on a set of modular building blocks such as, precision hardware components, rotary switches, and embedded computing boards.

As a global organization, we stay close to our customers and partners worldwide with sales, design, and manufacturing facilities across three continents.

**_Your Solution Partner._**:
**Responsibilities**:

- Process returns and repairs including scheduling repairs, creating work orders and return material authorizations, issuing credit memos, resolving invoicing issues and tracking shipments.
- Provide quick, efficient, professional, and courteous service and required information to internal and external customers to assist and enable organizational operations and effective service.
- Adhere to stated policies and procedures relating to quality management.
- Work closely and effectively with all departments and managers to expedite repairs, coordinate repair workflow and provide proactive communications.
- All other duties as assigned.

Qualities:

- PC literate with experience in MS Word, Excel and database programs
- Knowledge of ERP and CRM database.
- Excellent customer service and communication skills
- Ability to multi-task
- Ability to work independently and as part of a team.
- Excellent organizational skills with meticulous attention to details
- Ability to function successfully in fast paced, high pressure environment.
- Ability to understand warranty terms.
- Some accounting aptitude

**Education**:

- High School diploma or equivalent preferred
- Minimum 1 to 3 years experience in sales administration preferably for electronic or high tech manufacturing industry, ELMA product knowledge a plus

Elma offers a competitive salary commensurate with experience and benefits package.

Elma Electronic Inc. is proud of our diversity and equal employment opportunity practices. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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