Customer Service Coordinator

2 weeks ago


Lawrenceville, Georgia, United States Total Water Treatment Systems Inc. Full time

Job Title: Customer Service Coordinator

Company: Total Water Treatment Systems

Total Water Treatment Systems is currently seeking a Customer Service Coordinator to join their team in Lawrenceville, GA. In this role, you will be responsible for coordinating various aspects of service and installation for customers, technicians, managers, and the customer service team.

  • Convenient work schedule, Monday - Friday, with flexibility on hours
  • Paid Holidays
  • Paid Time Off
  • Employee Stock Ownership Plan (fully paid)
  • Eligibility for the 401k Plan and Health, Dental, Vision benefits after 60 days
  • Fully paid Short and Long Term Disability Insurance and Life Insurance

The Customer Service Coordinator will be in charge of scheduling installations, services, and deliveries for technicians, as well as communicating with customers via phone and email. Working closely with the service manager, you will coordinate technician schedules, manage paperwork, assess equipment requirements, and ensure efficient workflow.

Key responsibilities include updating work records in the database, handling billing tasks, and generating reports. Collaboration with the sales team is essential to maintain high levels of customer satisfaction.

Requirements for the role:

  • Previous experience in scheduling, coordination, or customer service/account management
  • Proficiency in Microsoft Excel and Word
  • Familiarity with database usage
  • Strong typing skills
  • Accounting and billing knowledge is a plus
  • Excellent written and verbal communication skills
  • Outstanding organizational and multitasking abilities

Total Water Treatment Systems is proud to be an Equal Opportunity Employer, welcoming individuals from diverse backgrounds including minority, female, veteran, and disability communities.



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