Customer Service Representative

3 weeks ago


Itasca, United States RoadOne IntermodaLogistics Full time

Overview:
We are seeking a Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries.

**Duties**:

- Provide information about products and services
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Upsell products or services to increase revenue
- Conduct outbound calls to follow up on customer issues or promotions

**Requirements**:

- Excellent phone etiquette and communication skills
- Strong sales and upselling abilities
- Proficient in data entry for order processing and customer information management
- Fluency in English;
- Ability to effectively communicate with customers to ensure satisfaction

**Benefits**:

- Competitive salary
- Opportunities for career growth and advancement
- Training provided to enhance customer service skills

All potential new hires are required to pass a drug and background screening.

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Relocate:

- Itasca, IL 60143: Relocate before starting work (required)

Work Location: In person



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