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Bilingual Customer Service Representative
4 months ago
- Respond promptly and professionally to customer inquiries via phone, email, and live chat in both English and [second language].
- Assist customers with product/service-related questions, concerns, and issues, striving for first-call resolution whenever possible.
- Provide accurate information about our products/services, pricing, promotions, and policies.
- Process orders, returns, and exchanges efficiently and accurately.
- Document all customer interactions and transactions accurately in the company's CRM system.
- Collaborate with other team members and departments to resolve complex customer issues.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
- Identify opportunities for process improvements and provide feedback to management.
- Stay up-to-date on product knowledge, company policies, and industry trends.
- Adhere to company guidelines and standards for professionalism, quality, and customer service excellence.
- Fluency in English and Spanish (written and spoken) is required.
- Previous experience in customer service or a related field is preferred.
- Strong communication skills with the ability to actively listen and empathize with customers.
- Excellent problem-solving abilities and a solution-oriented mindset.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency with computer systems and familiarity with CRM software is a plus.
- Positive attitude, patience, and a genuine desire to help others.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, if needed.
- Medical, dental, and vision insurance
- Long term disability
- Life insurance
- PTO
- 401(k) with company match
Salary:
- $21-$26 per hour
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).