Customer Service Representative
2 weeks ago
Our client in Itasca is seeking a Customer Service Representative to join the team. The Customer Service Representative must be able to work in the office 5 days per week and have previous experience using SAP products.
Customer Service Representative Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
· Enters information for new Customers, updates existing records and maintains a level of communication to keep personnel updated on new entries and updates.
· Communicates with Customers and Sales Representatives to process orders by phone, fax or email.
· Maintains Customers and Sales Representatives informed of order status: ready date, pieces, weight, mode of transportation, tracking and arrival date.
· Quotes and Schedules pickups with LTL and TL freight carriers. Prepares the documents as required by the mode of transportation (air, truck, rail, messenger).
· Quotes and Schedules pickups with international LTL and TL freight carriers. Prepares the documents as required by the mode of transportation (air, truck, rail).
· Schedules shipments to ensure compliance with domestic and international traffic laws and regulations and company policy.
· Handles Customer problems or inquiries that involve some form of complaint in accordance with the company's guidelines and policies.
· Handles complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation or as instructed.
· Requests and follows through on Customer returns by requesting a Return Authorization from the appropriate department, schedules pickups from the Customers and processes replacements as needed.
· Requests and follows through on damages by carriers by requesting a Return Authorization for salvageable returns, sending safety information to carriers, contacting Customers, processing replacements, requesting credits and filing claims.
· Oversees consignment inventory for Customers and Sales Representatives.
· Communicates consignment inventory discrepancies and works with Customers and Sales Representatives to reconcile quantities. Processes and provides on hand, usage and restock information for end of month billing.
· Communicates, assists and works with Shipping, Accounting, Lab, Production, Sales, Purchasing and Management to ensure the Customers' order is complete, accurate and meets the PO requirements as instructed*
· Assists with new employee training as well as other office administrative duties.
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Customer Service Representative
2 weeks ago
Itasca, United States Staffing Network Full timeOur client in Itasca is seeking a Customer Service Representative to join the team. The Customer Service Representative must be able to work in the office 5 days per week and have previous experience using SAP products.Customer Service Representative Essential Duties and Responsibilities: Include the following. Other duties may be assigned.· Enters...
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Customer Service Representative
2 weeks ago
Itasca, United States Staffing Network Full timeOur client in Itasca is seeking a Customer Service Representative to join the team. The Customer Service Representative must be able to work in the office 5 days per week and have previous experience using SAP products.Customer Service Representative Essential Duties and Responsibilities: Include the following. Other duties may be assigned.· Enters...
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Customer Service Representative
2 weeks ago
Itasca, United States Millennium Information Services Full timeCustomer Service Representative Millennium information Services, Inc. is a leader in the insurance outsourcing arena. We provide high quality inspections and process solutions to the property and casualty industry. We have a full-time hybrid opening for a Customer Service Representative in the Itasca area. This position is a permanent hire. General...
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Customer Service Representative
2 weeks ago
Itasca, United States Millennium Information Services Full timeCustomer Service Representative Millennium information Services, Inc. is a leader in the insurance outsourcing arena. We provide high quality inspections and process solutions to the property and casualty industry. We have a full-time hybrid opening for a Customer Service Representative in the Itasca area. This position is a permanent hire. General...
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Customer Service Representative
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Itasca, United States Roadside Protect Full time**Customer Service Representative** (full-time/part-time) plays a significant role at Roadside Protect. You will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Therefore, your ability to empathize and display social skills will be critical to building rapport with customers and...
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Customer Service Representative
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Itasca, United States Spearhead Staffing Full timeJob DescriptionJob DescriptionWe are currently looking for Customer Service Representative to come on-board for a Contract to Hire role with one of our Logistic Organizations in the Chicago Area. Multiple years of experience as Customer Service Representative and advanced Excel experience, especially with pivot tables, is required.This person will work as...
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Customer Service Representative I
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Itasca, United States Canon USA Full timeAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwave Customer Service Representative, Customer Service, Representative, Solutions, Manufacturing, Retail
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Itasca, United States ePOST Global LLC Full timeJob DescriptionJob DescriptionJob Title: Customer Service Representative Reports to: Customer Service SupervisorSupervision: NAPosition Summary This position is a liaison between our ePost Global team, Billing, Commercial, Support, Operations, and our customers to ensure that all customer specifications are met. A key focus of this position is timely and...
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Customer Service Representative
1 week ago
Itasca, United States Addison Group Full timeJob DescriptionJob DescriptionWe are seeking a dedicated Customer Service Representative to join our client in the food and consumer goods industry. This position will be located in Itasca, Illinois. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring customer...
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Bilingual Customer Service Representative
6 days ago
Itasca, United States Everstaff Full timeJob DescriptionJob DescriptionWe are looking for a highly motivated and customer-oriented individual who is fluent in both English and Spanish. The Bilingual Customer Service Representative will be responsible for providing top-notch support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across all...
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Bilingual Customer Service Representative
7 days ago
Itasca, United States EverStaff Full timeJob Description We are looking for a highly motivated and customer-oriented individual who is fluent in both English and Spanish. The Bilingual Customer Service Representative will be responsible for providing top-notch support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across all interactions....
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Customer Care Representative
1 week ago
Itasca, United States Stahl USA Full time_**Summary**_ - **Essential Duties and Responsibilities: Include the following. Other duties may be assigned.**_ - Enters information for new Customers, updates existing records and maintains a level of communication to keep personnel updated on new entries and updates. - Maintains Customers and Sales Representatives informed of order status: ready date,...
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Customer Service Supervisor
1 day ago
Itasca, United States Abbott Laboratories Full timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **The...
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Customer Service Manager
4 days ago
Itasca, United States Hi-Cone Full time**Company Description** ITW (NYSE: ITW) is a **Fortune 200** global multi-industrial manufacturing leader with revenues totaling $16.1 billion in 2023. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused...
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Customer Service Support Rep
1 week ago
Itasca, United States LabCorp Full timeLabCorp is seeking a Customer Service Support Representative to join our team in Itasca, IL. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a...
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Customer Service Specialist
3 days ago
Itasca, United States Abbott Laboratories Full timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160...
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Customer Service Manager
5 days ago
Itasca, United States Hi-Cone Full timeJob DescriptionJob DescriptionCompany DescriptionITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $16.1 billion in 2023. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative,...
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Service Representative
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Itasca, United States Qualitas Manufacturing Inc. Full time**Project Coordinator** **JOB TITLE**:Project Coordinator** **DEPARTMENT**: Sales **REPORTS TO**: Manager, Project Support **DATE PREPARED**: June 2022 **LOCATION**: Itasca IL QMI is poised to grow by entering new markets, launching new products, and expanding relationships with existing customers. Consistent, rapid project execution is key to...
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Customer Service Manager
7 days ago
Itasca, United States Diversified Labeling Solutions Full timeJob DescriptionJob DescriptionDiversified Labeling Solutions, Inc. (DLS) is looking for an experienced Customer Service Manager to join our Itasca, IL team. This position offers the right candidate the opportunity to be a key leader of the DLS customer experience.The primary duties of the Customer Service Manager are to plan, organize and monitor the ongoing...
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Lighting Quotations
1 month ago
Itasca, United States Evergreen Supply Company Full timeJob DescriptionJob DescriptionWe are seeking a Lighting Quotations / Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. There is ample room to grow for this expanding electrical distributor.Responsibilities:Handle customer inquiries and...