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Desktop Support Technician

2 months ago

Rockford, United States Set Solutions Full time

Set Solutions, a Trace3 Company is hiring for a full time HelpDesk/Desktop Technician for a client in the Rockford, MI area.

**Note that this position is not working internal for Trace3 but is full time dedicated to one of our valued end clients.

**Essential Duties and Responsibilities**:

- **Business Process Device Troubleshooting**: Diagnose and resolve issues related to business process devices such as paper and label printers, scanners, and laptops, ensuring mínimal disruption to operations.
- **Windows 10 Troubleshooting**: Provide comprehensive troubleshooting support for Windows 10 operating systems, addressing issues related to performance, connectivity, and software compatibility.
- **Active Directory and Azure AD Administration**: Perform administration tasks in Active Directory and Azure AD, including user management, group policies, and access control, to maintain a secure and organized directory environment.
- **End User Laptop Provisioning**: Provision end user laptops with the necessary software, security configurations, and access permissions to ensure a smooth onboarding experience.
- **Security Best Practices**: Demonstrate a basic understanding of security best practices and adhere to established protocols to mitigate security risks and safeguard organizational assets.

**Skills/Experience Required**:

- Minimum of 2 years of experience in technical support roles, with proficiency in troubleshooting various devices and platforms.
- understanding of Windows 10 operating system and iPhone setup procedures.
- Familiarity with networking concepts such as VLANs, subnetting, and routing.
- Experience in Active Directory and Azure AD administration, including user management and group policies.
- Ability to provision end user laptops and configure software and security settings.
- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
- Strong communication skills and the ability to interact effectively with end users and technical teams.
- Proactive attitude, with a willingness to learn and adapt to new technologies and challenges.

Pay: $21.02 - $29.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Retirement plan

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Desktop support: 2 years (required)

Ability to Relocate:

- Rockford, MI 49341: Relocate before starting work (required)

Work Location: In person

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