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General Manager

3 months ago

Johns Creek, United States Springhill Suites Full time

**POSITION TITLE**:General Manager

**REPORTS TO**: Regional General Manager

***:
The General manager is responsible for all aspects of front of house operations the hotel, to day-to-day staff management and guests. He/She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. Asst General Manager would also be required to manage between profitability and guest satisfaction measures.

**GM DUTIES AND RESPONSIBILITIES**:

- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the _hotels business reports_ on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Hotel team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Other duties may be assigned by supervisor at their discretion.

**Qualifications**:

- Minimum of 5 years of supervising experience in the hospitality industry
- Strong background in revenue management, customer service, and hotel operations
- Proficiency in budgeting and human resources management
- Multilingual or bilingual skills preferred
- Experience in front desk operations, guest services, and night audit
- Familiarity with multi-line phone systems, phone etiquette, and guest relations
- Certification in hospitality management or related field is a plus

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Hotel management: 1 year (required)
- Marriott Brand: 1 year (required)

Ability to Relocate:

- Johns Creek, GA: Relocate before starting work (required)

Work Location: In person