Accounts Receivable Specialist

3 days ago

Scottsdale, United States Nextiva Full time

**Redefine the future of customer experiences. One conversation at a time.**:
We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

**Build Amazing - Deliver Amazing - Live Amazing - Be Amazing**:
The **Accounts Receivable Specialist** is responsible for working with internal and external customers to perform billing and collection functions to support the billing operations processes. This role handles inbound customer calls to help resolve billing issues, process returns and create appropriate solutions in a timely and effective manner. As a collector, the Accounts Receivable Specialist is responsible for collecting outstanding receivable balances on delinquent customer accounts.

**Key Responsibilities**:

- Answering inbound customer phone calls and instant messages in a timely manner
- Supporting Nextiva's ticketing system
- Creating invoices and credit memos to customer accounts
- Assisting customers with billing questions and resolving billing issues
- Processing product returns and issuing credits for cancellation
- Researching and responding to customer credit card disputes
- Maintaining detailed logs of customer interactions
- Performing other billing or accounting tasks as assigned
- Receiving and posting incoming payments
- Monitoring accounts receivable aging for all overdue accounts
- Working with internal customers in other departments as needed
- Research account and payment discrepancies to settle customer disputes
- Recording information about the financial status of customers and status of collection efforts
- Ordering service disconnection of accounts if necessary
- Determining late fees for delinquent accounts per guidelines
- Updating customer account information to include change of address, payment or contact information

**Qualifications**:

- High School diploma
- 2 to 4+ years of B2B Accounts Receivable experience
- 2 to 4+ years in a customer-facing role with strong customer service skills and a courteous and professional demeanor
- Proven track record of successful customer service with the ability to quickly respond to the customer's needs and provide appropriate solutions
- Basic accounting and bookkeeping background
- Working knowledge of Microsoft Office products (Word, Outlook, PowerPoint)
- Exceptional Excel Skills
- Ability to work both independently and in a team setting with mínimal supervision
- Excellent organizational, problem solving and time management skills with the ability to prioritize, handle multiple tasks and meet deadlines
- Adaptable, quick-thinking with acute attention to detail
- A quick learner with initiative, purpose driven and results oriented attitude, capable of working productively in a fast-paced and rapidly changing environment
- Experience with Salesforce or Oracle is a plus

**Nextiva Core Competencies / DNA**:
**Compensation, Rewards & Benefits**:
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
- Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. _Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit _USCIS_.

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