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Nature Center Front Desk

4 months ago

Itasca, United States Itasca Park District Full time

**Job Title**:Nature Center Front Desk**

**FLSA Classification**:Part-time, non-exempt**

**Employee Benefit Status**:
**Department**:Recreation - Nature**

**Immediate Supervisor**:Recreation Supervisor**

**Position Focus**:
Under the direction of the Recreation Supervisor, the Front Desk staff’s primary duty is to greet patrons, answer phone calls, clean the Nature Center public areas, feed the animals and clean the tanks, open and close the Nature Center.

**Qualifications**:
Applicant must be 18 years or older. Good knowledge of customer service. Must be a self-starter and perform job with little supervision. Have the ability to communicate effectively both verbally and in writing and able to follow written and oral directions. Applicant must be able to handle any questions that arise with the public or be able to properly direct them for answers. Must be honest, have a neat professional appearance, and a courteous manner.

**Hours**:
TBD

**Essential Duties and Responsibilities**:
1. Open Nature Center building. Lock up when leaving, making sure all lights are off and doors and windows are locked.

2. Monitor the front doors and greet all patrons. Handle customers in a friendly and polite manner.

3. Answer the phone and handle inquiries. Take messages as needed.

4. Clean all public areas of Nature Center throughout shift.

5. Feed the animals. Make sure they have fresh water. Clean animal tanks.

6. Set up room for any rentals or birthday parties on the weekends.

7. Make sure the craft tables are stocked and clean.

8. Maintain a safe environment for patrons and other staff.

9. Work off the to-do list which usually includes preparing various crafts.

10. Perform all job tasks within the rules and guidelines of the District’s safety program.

11. Must be First Aid, CPR and AED certified or willing to acquire certification.

**Marginal Duties and Responsibilities**:
1. Attend all meetings, planning and training sessions as requested by the Recreation Supervisor.

2. Complete Accident/Incident Reports and correspondence as needed.

3. Communicate problems, concerns and changes in schedule to the Recreation Supervisor.

4. Perform any other duties and responsibilities not covered above, but directed by the Recreation Supervisor.

5. Attend any training sessions required by the Recreation Supervisor or Itasca Park District.

6. Get to work on time to cover your shift. If not able to work your shift, it is your responsibility to make sure it is covered. Report to Recreation Supervisor any changes in your work schedule.

7. Must wear nametag at all times.

**Required Knowledge**:
**Required Competencies**:

- Read, understand and follow Park District safety policy.
- Use and enforce proper safety equipment and procedures to protect against personal injury or damage.
- Report all incidents, accidents, and injuries promptly.

**Physical Demands & Environmental Conditions**:
Sitting - frequently

Walking - frequently

Strength - light (0 - 25 lbs)

Climbing - occasionally

Balancing - occasionally

Stooping - occasionally

Kneeling - occasionally

Crouching - not present

Crawling - not present

Reaching - occasionally