Assistant Service Manager/service Advisor

1 week ago


Gainesville, United States Gatorland Toyota Full time

GENERAL RESPONSIBILITIES

The service advisors’ primary responsibility is to provide an outstanding customer experience. Service advisors have a high customer contact count each day, in person and on the phone. As such, the following is critical for success:

- Professional appearance
- Excellent communication
- Organizational skills
- attention to detail and accuracy on paperwork
- the ability to multitask
- A true passion for serving guests Most importantly follow GAMG’s reception and active delivery process.

BEST PRACTICES OF A SUCCESSFUL ASM

These “best practices” are itemized below as to how often they should be done, i.e., daily, weekly, or monthly. This list is extensive but not all-inclusive in describing the duties of an Assistant Service Manager.
- Know your appointments for the day.
- Have your preprinted work orders and other documents prepared the night before the appointment date.
- Call all missed appointments from the prior day to reschedule.
- Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership
- Call customers from service marketing lists that are potential customers.
- Provide clear documentation on work orders for technicians.
- Provide clear and accurate invoicing for customers, warranty, and internal ROs.
- Present customers with factory maintenance needs.
- Recommend the items documented on the multi-point inspection.
- Proactively update customers on vehicles progress when appropriate and at a minimum of twice a day. 10:00AM and 2:00PM
- Customers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates.
- Follow the 10-5-First-Last rule.
- 10 Foot Rule - Recognize that a customer is within your workspace.
- 5 Foot Rule - Have contact with the customer.
- First: Be the first person to speak
- Last: Be the last person to speak
- Smile and portray a positive attitude and happy demeanor.
- Deliver vehicle by promise time, contact customer in advance if the originally promised time cannot be met.
- Answer phones and return calls in a timely manner.
- Arrive at work sufficiently before start time so that all preparations are complete (uniform, name badge, start-up process) before guests are received.
- Review special order parts status with the parts department and make calls as necessary.
- Prepare your Game Day Report (example attached) as your manager will be reviewing with you and picking it up first thing in the morning. That will include:

- Activities from the prior day's sales and gross
- Calls made to develop new business
- Appointments for the next day

Pay: Up to $120,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Referral program
- Vision insurance

Day range:

- Rotating weekends

Shift:

- 10 hour shift
- 12 hour shift

**Experience**:

- Sales: 1 year (preferred)

License/Certification:

- Driver's License (required)

Work Location: In person



  • Gainesville, Florida, United States Gatorland Toyota Full time

    GENERAL RESPONSIBILITIESThe service advisors' primary responsibility is to provide an outstanding customer experience. Service advisors have a high customer contact count each day, in person and on the phone.As such, the following is critical for success: Professional appearance Excellent communication Organizational skills- attention to detail and accuracy...


  • Gainesville, United States Gainesville Garage Full time

    Job DescriptionJob DescriptionGainesville Garage in Gainesville, VA is calling all customer service rock stars to apply to join our amazing team as a full-time Assistant Service Advisor!WHY YOU SHOULD JOIN OUR TEAMWe are a dedicated automotive repair company that truly invests in our employees. We pay our full-time Assistant Service Advisors a competitive...

  • Service Advisor

    5 days ago


    Gainesville, United States Jenkins Kia of Gainesville Full time

    **Job Summary** Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service...


  • Gainesville, United States Midas - PGW Full time

    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged...


  • Gainesville, United States Midas - PGW Full time

    Job DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for automotive service advisor to manage and direct all service department...


  • Gainesville, United States Gainesville Hyundai Full time

    EXPERIENCED NEW CAR DEALERSHIP SERVICE ADVISOR/WRITER ASMFEMALE/MALEBILINGUAL A PLUSALL NEW-HYUNDAI OF GAINESVILLE BRAND NEW TO GAINESVILLE! A CAREER OPPORTUNITY TO JOIN A FAMILY-OWNED TEAM THAT CARES FOR THE STAFF AND CUSTOMERSAND ITS GOING TO BE HUGEBest in class service lane technology will be provided to offer a great customer experience!Hyundai, one...


  • Gainesville, United States Gainesville Hyundai Full time

    Job DescriptionJob DescriptionEXPERIENCED NEW CAR DEALERSHIP SERVICE ADVISOR/WRITER ASMFEMALE/MALEBILINGUAL A PLUSALL NEW-HYUNDAI OF GAINESVILLE BRAND NEW TO GAINESVILLE! A CAREER OPPORTUNITY TO JOIN A FAMILY-OWNED TEAM THAT CARES FOR THE STAFF AND CUSTOMERSAND ITS GOING TO BE HUGEBest in class service lane technology will be provided to offer a great...


  • Gainesville, United States Midas - PGW Full time

    Job DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for automotive service advisor to manage and direct all service department...


  • Gainesville, United States Gainesville Ford Full time

    **SUMMARY** Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. **What We Offer:** * Opportunity for internal promotion and career growth with company * Competitive pay...


  • Gainesville, United States Gainesville Ford Full time

    **SUMMARY** Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. **What We Offer:** * Opportunity for internal promotion and career growth with company * Competitive pay...


  • Gainesville, United States Volkswagen of Gainesville Full time

    We are a part of the fast-growing _Morgan Auto Group, _a Florida leader in automotive retail. We are looking to add a qualified **Service Advisor **to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency,...

  • Service Advisor

    2 months ago


    Gainesville, United States Freedom Powersports Full time

    RideNow Powersports Gainesville, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Gainseville, FL. If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this opportunity...

  • Service Advisor

    3 weeks ago


    Gainesville, United States Freedom Powersports Full time

    RideNow Powersports Gainesville, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Gainseville, FL. If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this opportunity...

  • Service Advisor

    2 months ago


    Gainesville, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionRideNow Powersports Gainesville, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Gainseville, FL. If you are a positive, upbeat, and interactive Service Advisor with a passion for...

  • Service Advisor

    2 months ago


    Gainesville, United States RideNow Powersports Full time

    RideNow Powersports Gainesville, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Gainseville, FL. If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this opportunity...

  • Service Advisor

    4 weeks ago


    Gainesville, United States RideNow Powersports Full time

    RideNow Powersports Gainesville, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Gainseville, FL. If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this opportunity...

  • Service Advisor

    4 weeks ago


    Gainesville, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionRideNow Powersports Gainesville, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Gainseville, FL. If you are a positive, upbeat, and interactive Service Advisor with a passion for...


  • Gainesville, United States Gainesville Nissan Full time

    Job DescriptionJob DescriptionAbout Us Here at Gainesville Nissan, our team enjoys a great culture, company outings, and opportunities for advancement. The Express Service Advisor is responsible to professionally and ethically follow each step of the service process. This person will be expected to oversee and execute documentation, recommendations,...


  • Gainesville, United States Gainesville Nissan Full time

    Job DescriptionJob DescriptionAbout Us Here at Gainesville Nissan, our team enjoys a great culture, company outings, and opportunities for advancement. The Express Service Advisor is responsible to professionally and ethically follow each step of the service process. This person will be expected to oversee and execute documentation, recommendations,...


  • Gainesville, United States Bobcat of Atlanta Full time

    Job DescriptionJob DescriptionBobcat of Atlanta a full-service Bobcat Dealership! We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offer parts as well as both mobile and shop service, and a full line of concrete supplies.Bobcat of Atlanta - Gainesville, GA is seeking a Field Service Writer/Advisor to join...