Field Service Writer/Advisor

3 weeks ago

Gainesville, United States Bobcat of Atlanta Full time
Job DescriptionJob Description

Bobcat of Atlanta a full-service Bobcat Dealership We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offer parts as well as both mobile and shop service, and a full line of concrete supplies.

Bobcat of Atlanta - Gainesville, GA is seeking a Field Service Writer/Advisor to join our busy field service team Successful candidates will have mechanical aptitude, great customer service skills and a willingness to learn our business.

Responsibilities

  • Schedule all service work and provides supervision of administration and warranty

  • Take all service requests from salesmen and customers as a service writer

  • Understanding of the billing process

  • Answer phones and direct calls to the appropriate department

  • Communicate with Parts Department and Warehouse team for technician parts needs

  • Verify parts are entered properly on service orders

  • Assist the service manager in meeting department goals as needed

  • Greet customers and assist with unloading/loading machines

  • Communicate effectively to customers regarding technicians findings

Qualifications

  • Excellent communication skills, both verbal and written

  • Relevant experience is a plus

  • Familiarity with the inner workings of a service drive

  • Must be able to pass a drug screen

Physical Requirements

  • Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects

  • Sitting most of the time

  • Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis

  • Occasionally exposed to weather conditions, fumes, and loud noise

Benefits

  • Health, Vision, and Dental Insurance

  • Boot and Safety Glasses Reimbursement

  • Christmas Savings Program

  • Paid Vacation and Flex Time

  • Matching 401K Plan

  • Profit Sharing and Bonus Program

  • Short and Long-term Disability

  • Company Paid Life Insurance

  • Critical Care and Accident Insurance

  • Employee Assistance Program

  • Paid Training

  • Many opportunities for advancement (We prefer to promote from within)

  • Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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