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Assistant Service Manager

4 months ago

Gainesville, United States Gainesville Ford Full time

**SUMMARY**

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

**What We Offer:**

* Opportunity for internal promotion and career growth with company

* Competitive pay plan

* 401(k) retirement plan options

* Full benefits including voluntary short and long term disability, dental, health, vision, medical

**Responsibilities**:

* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

**Requirements**:

* Previous experience as an automotive Service Advisor.

* Working knowledge of automobiles.

* Customer service skills.

* Sales experience a plus.

* Proficiency with computers and technology.

* Ability to communicate complex technical concepts to customers.

**Apply for Assistant Service Manager**

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