Assistant Service Manager/service Advisor

1 week ago

Gainesville, Florida, United States Gatorland Toyota Full time

GENERAL RESPONSIBILITIES
The service advisors' primary responsibility is to provide an outstanding customer experience. Service advisors have a high customer contact count each day, in person and on the phone.

As such, the following is critical for success:

  • Professional appearance
  • Excellent communication
  • Organizational skills
- attention to detail and accuracy on paperwork
- the ability to multitask

  • A true passion for serving guests Most importantly follow GAMG's reception and active delivery process.

BEST PRACTICES OF A SUCCESSFUL ASM
These "best practices" are itemized below as to how often they should be done, i.e., daily, weekly, or monthly. This list is extensive but not all-inclusive in describing the duties of an Assistant Service Manager.

  • Know your appointments for the day.
  • Have your preprinted work orders and other documents prepared the night before the appointment date.
  • Call all missed appointments from the prior day to reschedule.
  • Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership
  • Call customers from service marketing lists that are potential customers.
  • Provide clear documentation on work orders for technicians.
  • Provide clear and accurate invoicing for customers, warranty, and internal ROs.
  • Present customers with factory maintenance needs.
  • Recommend the items documented on the multipoint inspection.
  • Proactively update customers on vehicles progress when appropriate and at a minimum of twice a day.
10:00AM and 2:00PM

  • Customers in the lounge waiting at the dealership for service to be completed need the sale proactive updates.
  • Follow the 105First-Last rule.
  • 10 Foot Rule Recognize that a customer is within your workspace.
  • 5 Foot Rule Have contact with the customer.
  • First: Be the first person to speak
  • Last: Be the last person to speak
  • Smile and portray a positive attitude and happy demeanor.
  • Deliver vehicle by promise time, contact customer in advance if the originally promised time cannot be met.
  • Answer phones and return calls in a timely manner.
  • Arrive at work sufficiently before start time so that all preparations are complete (uniform, name badge, startup process) before guests are received.
  • Review special order parts status with the parts department and make calls as necessary.
  • Prepare your Game Day Report (example attached) as your manager will be reviewing with you and picking it up first thing in the morning

That will include:

  • Activities from the prior day's sales and gross
  • Calls made to develop new business
  • Appointments for the next day

Pay:
Up to $120,000.00 per year

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Referral program
  • Vision insurance

Day range:

  • Rotating weekends

Shift:

  • 10 hour shift
  • 12 hour shift

Experience:

  • Sales: 1 year (preferred)

License/Certification:

  • Driver's License (required)

Work Location:
In person

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