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Director of Dealer Technical Support Dept

4 months ago

Torrance, United States Honda Full time

**Location: Torrance, CA**
**Workstyle: Hybrid**
**Salary: $166,200 - $249,300**

**What Makes a Honda, is Who makes a Honda**

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company which serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future

**About this Position**:
The Dealer Technical Support Department Lead position is responsible for leading all business operations for the following 3 units:

- Market Data Quality Unit
- Market Quality Engineering Unit
- Tech Line Unit

This job contributes to the overall mission and goals of AHM by directly supporting the following Business Unit Midterm Strategies:

- 23-25 Midterm Parts, Service, and Technical Business Unit Strategic Directions:

- Achieve industry leading Customer Satisfaction by quickly understanding and responding to customer needs. (Level 1 Business Plan Objective)
- Strengthen Product Quality Reputation in order to meet Customer Expectations (Level 2 Business Plan Objective)

**Responsibilities include**:

- Lead action to establish and execute yearly Department and Unit business plan objectives that support PS&T Business Unit and AH business plan objectives in key strategic and operational areas, including the following:

- Strengthen vehicle quality reputation in order to meet customer expectations.
- Strengthen department and unit operational effectiveness and agility.
- Prepare for the transition to the BEV (Battery Electric Vehicle) era.
- Optimize functional unit goal achievement by establishing effective KPIs, rotating PDCA, and performing CAPDo reporting with an emphasis on the following core functions:

- Market Data Quality Unit: Increase the accuracy of quality data from the market.
- Market Quality Engineering Unit: Increase in-market repair process efficiency.
- Tech Line Unit: Improve call quality and response time.
- As a member of the Technical Division Leadership Team, engage in activities that support Division operational efficiency initiatives, best practice identification, resource optimization, and strategic enhancement.

**Who we are seeking**:
**Required Work Experience**:

- 10-15 years of experience in parts, service, or technical business functions with the understanding of market level processes
- Understanding of automotive business structure with specific expertise in quality management or market related vehicle problems
- 5-7 years of experience at the department (unit) Manager or Asst. Manager level

**Required Education**:

- Bachelor's degree in Engineering or equivalent work experience

**Desired skills**:

- Knowledge of the global Honda market quality improvement structure, processes, and responsibilities
- Knowledge of Honda/Acura dealer operations and vehicle repair processes
- Knowledge of advance automobile systems
- Knowledge of legal and regulatory issues that pertain to automobile business
- Knowledge of ACS, Field, and Dealer operations
- Advanced project management skills
- Strong collaboration, communication, technical, and negotiation skills
- Strong people management and development skills

**Additional Position Factors**:

- Workstyle: Hybrid
- Travel: 25%

At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda

**What differentiates Honda and makes us an employer of choice?**

**Total Rewards**:

- Competitive Base Salary: $166,200 - $249,300
- _Pay will be based on several variables that include, but not limited to, geographic location, work experience, education, etc._
- Annual Bonus
- Sr. Manager Lease Car Program (No Cost - Car, Maintenance, and In