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Patient Access Specialist

3 months ago


Pleasant Prairie, United States Froedtert South, Inc. Full time

**POSITION PURPOSE**
- A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.-
**MINIMUM EDUCATION REQUIRED**- High School or GED-
**MINIMUM EXPERIENCE REQUIRED**- 6 months - 1 year-
**LICENSES / CERTIFICATIONS REQUIRED**- Formal education beyond high school in Business or Healthcare or equivalent experience preferred.-
**KNOWLEDGE, SKILLS & ABILITIES REQUIRED**- Experience in a health care business or receptionist environment.-
- Excellent computer and customer services skills.-
- Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.Effective written and verbal communication skills required.-
- Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity-
- Experience in patient registration, insurance verification and health insurance plans.-
**PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES**- Schedules, reschedules and cancels patient appointments-
- Executes pre-arrival registration by adhering to registration standards-
- Accurately identifies and enters patient’s insurance coverage-
- Performs check-in/check-out functions for patient appointments-
- Collects all applicable copays, patient balances, pre-payments and self-pay payments for services-
- Manages and resolves assigned departmental WQs-
- Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team-
- Performs manages care referrals and prior-authorizations functions-
- Proficient use of healthcare software utilizing established standardsLocation: Froedtert South, Inc. - FAMILY PRACTICE MOB

Schedule: Full-time, Days, 80hrs/2wks