Performance Manager

4 weeks ago

New York, United States JLL Full time

JLL supports the Whole You, personally and professionally.

The position is responsible for working closely with Service Line Leaders, Facility Managers, and site teams within a portfolio to assure proper implementation of policies, procedures and programs that promote well managed and well maintained properties. Develops and communicates the strategic vision, scope and mission of the firm and client. Facilitates and coordinates organization-wide efforts to ensure that service delivery programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. Also, assures that organization-wide performance initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for performance and continuous improvement policy development.
Special focus will be given to performance management, Continuous Improvement, cost savings and standardization of the portfolio. Emphasis should be on a positive and timely response to concerns or needs of the client and on increasing the value of the service delivery.

This is a people manager role with an Administrator.

**Responsibilities**:

- Support site teams in the administration of all maintenance programs for the properties with special focus on critical systems.
- Responsible for prompt response to client requests.
- Review operational procedures at locations to assure optimal energy efficiency is achieved.
- Responsible for developing and managing Environmental Health and Safety standards.
- Responsible for developing and managing cost savings program.
- Other duties as assigned.
- Prepares and presents monthly, quarterly and annual governance reporting
- Devises and updates as needed, key metrics and measurements (SLA, KPIs & CPIs) via scorecards, reports and data-driven analysis as required or outlined in the MSA
- Help shape the account team’s process management approach; consult on process improvement projects as needed
- Administration of Jones Lang LaSalle trackers and other technology tools
- Demonstrates and provides continuous improvement with analysis and recommendations to the client
- Collaborates and shares/utilizes best practices across similar JLL accounts
- Help recommend and implement changes aimed at improving account performance
- Collaborate on the development, implementation and ongoing issuance of client reporting such as monthly, quarterly and annual reports
- Any and all other duties and tasks assigned.

**Qualifications**:

- Minimum 5 years experience
- Works with little supervision.
- Strong technical back ground.
- Personal Skills:
Ability to manage by influence
Excellent communication and facilitation
Analytical problem solving methodology
Continuous improvement methodology
Requires advanced Excel and PowerPoint skills
Able to work in a fast-paced, changing environment.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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