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General Manager, Performance General Manager, Performance
4 months ago
NYC Hospitality Group is seeking a stellar General Manager to join our team. Someone who makes both guests and staff comfortable in their presence with their magnetic personality. Our ideal candidate will navigate the balance between being an advocate for their staff, working with upper management and providing guests with an unforgettable service experience.
Our ideal candidate can step in and do any job in the restaurant when necessary but knows the importance and need for delegation. If you are looking to sit in an office on a computer, this job is not for you.
The General Manager will bring both their years of experience in operating specialty restaurants of the highest caliber but also who is genuinely excited to join our team. They will truly embrace the cultures of fine dining etiquette while underscoring the need for personalized service throughout the operation; while fostering a work environment of mutual respect and providing an extensive training and development program for all employees. The General Manager will undoubtedly lead by example and create the foundation for the restaurants unrivaled success.
Lead, direct, and manage all department operations. Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
Ensure the proper handling, maintenance, storage, and security of all department equipment.
Prepare and execute business plans to ensure the maximization of department performance.
Create and develop goals and operational strategies for the operations that are aligned with the our brand. Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
Develop and implement strategies to retain staff.
Monitor and evaluate staff performance and deliver recognition and rewards.
Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
Conduct regular meetings with staff to communicate brand programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
Resolve guest complaints and implement changes to prevent future issues.
Monitor quality assurance program scores and guest feedback. Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
Operate ethically to protect the brand. Ensure brand and business initiatives are implemented.
5+ years’ experience in hospitality management, including 3 years in restaurant management.
~ Must have a working knowledge of mixology and food and the current trends across the region and globally.
~ Demonstrates strong wine product knowledge and is able to simply communicate \train both staff and guests alike.
Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Strong communication and listening skills and excellent speaking, reading, and writing ability.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
Strong command of software applications, especially Google Suite
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Fluency in English: additional languages preferred.
Deep understanding of lifestyle restaurants and premium dining products and services.
Must meet legal requirements for any required licensing.
Ability to work evenings, weekends, and holidays, as needed.
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