Case Manager
2 weeks ago
**Job purpose**
The mission of Hope of the Valley Rescue Mission (HOTV) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.
HOTV's Family Interim Housing Program provide a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Participants receive shelter, food, housing navigation, and case management services to support their trajectory in obtaining permanent housing. Working under the supervision of the Program Manager, the Housing Focused Case Manager fulfills the mission of the Hope of Valley Rescue Mission by successfully providing direct services to homeless participants in HOTV's Family Interim Housing Program.
**Duties and responsibilities**-
- Conduct CES assessment to determine appropriate permanent housing intervention and service needs- Navigate persons to permanent housing placement or programs that will assist with safe and stable housing - Rapid Rehousing, DHS- Housing for Health, Homeless Section 8, Tenant-Based Supportive Housing, Housing Choice Voucher Program, HOPWA, VASH, Project Based Housing, SRO, Shared Housing, Low Income Housing, etc.- Responsible to develop a Housing & Services Plan (HSP) to streamline participants towards permanent housing and specific goals- Connect program participants to community resources that will support the goal of permanent housing acquisition (credit repair, legal aid, housing rights, etc.)- Coordinate transportation for participants to housing appointments (Unit viewings, Housing Authority Interviews, etc.)- Assist clients in obtaining move-in assistance resources as available (deposit assistance, furniture, etc.)- Responsible to work in collaboration with shelter support Staff- Follow-up with each participant on a regular basis to ensure they are making progress towards their goals-
- Travel is required for this position.
**Other duties include**Develop and maintain professional working relationships with landlords, sober livings, and other housing providers to establish a “database” of available housing units- Attend and participate in Team Meetings, Trainings, Case Conferencing, CES Meetings, Coalition Meetings, Homeless Services Meetings, etc.- Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) is required- Responsible for meeting specific performance outcomes for applicable LAHSA contracts- Submitting reports, documentation and connecting with outside agencies- Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff- Facilitate and supervise regularly scheduled departmental staff meetings and resident house meetings;- Uphold all HOTV and LAHSA Rules, Regulations, and Policies.- Use de-escalation and mediation techniques to help clients work through conflict- Other duties as assigned
**Qualifications**Understand and support the mission statement of Hope of the Valley Rescue Mission- Bachelor's Degree in Social Work or related field or three (3) years' experience working with the homeless or similar population (preferably in a housing related capacity) preferred- Must possess solid proficiency of Microsoft Office Suite- Excellent verbal and written communication skills. Must possess basic grammar and spelling skills- Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision- Excellent time management skills. Must possess the ability to meet deadlines and work with attention to detail- Must possess excellent problem-solving skills- Ability to interact with others professionally- Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred- Knowledge of HUD guidelines on Subsidized Housing Programs preferred- Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness preferred- Valid CPR/First Aid certification or ability to obtain within 30 days of hire- Must be TB-cleared prior to hiring- A criminal background check is required- Live scan is required- Local travel may be required- A Valid CA driver's license is required
**Employment Classification**FLSA Status: Non-Exempt- Payroll Status: Hourly- Work Schedule: Full Time
**PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT**
**Work Environment**:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situation
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