Resident Services Coordinator

1 week ago

Grand Rapids, United States Clark Retirement Community Full time

The Resident Services Coordinator is responsible for building relationships, solving problems, and coordinating transitions for residents transitioning throughout Clark’s continuum of care. The Resident Services Coordinator will work with our multidisciplinary team to evaluate residents’ needs and assist them to ensure a seamless transition between appropriate levels of care offered at Clark. The Resident Services Coordinator will also assist residents in facilitating their wellness and healthcare needs. The goal is to guide residents, family members and/or caregivers through successful health and wellness transitions to achieve the optimal level of wellbeing and appropriate level of care. The Resident Services Coordinator will facilitate communication with all key resources and stakeholders. This position starts at $26.50/hour.

**Responsibilities**:

- Ensures residents are in the appropriate levels of care (Independent, Assisted, Memory Care, Respite, Skilled Nursing and Rehab) within the community and are receiving the supportive services needed to obtain optimal levels of health.
- Collaborates with other members of the community team in identifying and recommending additional services or transitions within the continuum of care for residents with changing needs.
- Continuous evaluation of the physical, emotional and/or social needs of residents within community.
- Coordinates communication with physicians, families, and appropriate staff regarding resident’s status.
- Oversees admission/discharge to/from other healthcare provider agencies (i.e., hospital, LTAC, Psychiatric hospital, inpatient hospice, etc.) ensuring a plan of care is in place for all anticipated needs.
- Assists in achieving recovery goals and development of discharge plan of care.
- Ensures cross functional departmental support of all post-acute services within the community.
- Participates in QAPI, Quality of Life, and Medicare meetings and processes as assigned by the director of health services.
Knows the RAI process and performs MDS assessments as needed. Supports the timely and accurate completion of the MDS for all assigned residents.
- Completes and maintains compliance with PASRR and OBRA.
- Participates in surveys, advanced directive planning, and treatment preference options.
- Utilizes clinical judgment and expertise to coordinate care management/behavioral health interventions and appropriate referrals.
- Possesses understanding of technical and clinical criteria required to cover Medicare beneficiaries in Skilled Nursing.
Strives to achieve high levels of resident satisfaction.
- Coordinates and/or attends relative community meetings related to resident transitions and status updates.
- Maintains awareness and promotes all internal services to promote resident retention.
- Coordinates new resident orientation.
- Coordinates services with other departments and/or external resources and involves other departments in programming as applicable.
- Collaborates with health center staff to coordinate residents’ short-term and long-term health center stays, including admissions, discharges and supportive services
- Maintains records appropriate to navigate and communicate resident’s condition and/or health services. Assures confidentiality of all residents’ information contained therein.
- Develops and maintains listing of internal and external available health related resources. Evaluates these resources to ensure alignment with community/resident needs. Maintains viable relationships with all resources.
- Develops and maintains listing of internal and external personal service providers entering community. Evaluates these resources and ensures tracking of required documentation.
- Adheres to Community philosophical and branded programs.

**Qualifications**:

- Minimum of a bachelor’s degree in social work or nursing
- Two to five years of experience working in long-term care, post-acute care or other health care setting is preferable.
- Two to five years of organizational or management experience with an interdisciplinary approach to care.
- Strong interpersonal skills including the ability to motivate and encourage residents to achieve maximum independence and quality of life.
- Ability to problem-solve, make ethical recommendations, and define appropriate boundaries.
- Excellent verbal and written communication skills for groups and individuals of different populations including persons with disabilities.
- Effective organizational skills including delegation, managing multiple priorities, time management and problem-solving

**About Clark**:
Clark is a Life Plan Retirement Community with a continuum of care. Our staff of professionals are committed to providing excellent service and a warm atmosphere for residents, visitors, and staff. Clark is a growing organization and provides independent living apartment homes, as well as assisted living, memory care, long-term care, and access to other ancillary services.

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