Customer Support Specialist

4 weeks ago


Wayne, United States Intellicomm Inc. Full time

**Primary Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to our online services.
- Understanding customer needs and assisting with product selection, purchases, and sign up.
- Assist customers with online sign up and setup issues.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure of support issues.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Remain knowledgeable about all organization's products and services to provide adequate support.

**Requirements**:

- Proven customer support experience or experience in a similar customer-facing role.
- Strong phone contact handling skills and active listening abilities.
- Excellent verbal and written communication skills.
- Familiarity with CRM systems and practices.
- Basic understanding of computer software usage and online services.
- Ability to troubleshoot and provide appropriate solutions to customer's technical problems.
- Ability to work comfortably in a fast-paced environment.
- Associate's or Bachelor's degree.

**What We Offer**:

- A competitive salary and benefits package.
- An opportunity to work in a fast-paced, technology-driven environment.
- A collaborative and inclusive work environment.
- Opportunity to learn new technologies.

Intellicomm is conveniently located near major highways, public transportation and area shopping.

Interested applicants, please submit a cover letter along with a resume.

**IMPORTANT: No recruiters or agencies please.**

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- Associate (preferred)

Ability to Commute:

- Wayne, PA 19087 (required)

Work Location: In person


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