Client Support Specialist
3 weeks ago
Are you someone who enjoys interacting with clients? Do you love solving challenging problems? Are you looking for the next step in your career? If this is YOU, come and join EMS and our Client Support team
The Client Support Specialist will be the first point of contact with the customer. This is an important position that requires excellent listening, communication and problem-solving skills. You must have an eagerness to learn and contribute to a strong team environment, and genuine interest and enthusiasm with working directly with customers to build relationships, understand their expectations and delight them with results.
You will respond to inbound calls and email communication to identify, document and prioritize the needs of the customer. You will be expected to resolve 80% of client issues independently and when necessary escalate the issue and follow through to resolution.
Essential Functions
* Quickly become proficient with proprietary software
* Troubleshoot technical issues related to software, hardware use and configurations through remote connections, telephone support and email
* Coordinate tasks with third-party vendors
* Coordinate software updates
* Exercise client confidentiality
* Performs other duties as required
Qualifications
Skills and abilities
* Strong verbal and written communication skills
* Customer-friendly attitude
* Good analytical and systematic problem-solving skills
* Must be able to multi-task and prioritize calmly and rationally
* Ability to be on call via cell phone
* Ability to provide excellent support through all phases of the service cycle, i.e. documenting, monitoring and tracking issues to ensure timely resolution
* Ability to prioritize, organize and follow through on support issues until they are resolved
* Ability to communicate and work together with staff within this and other departments to solve problems- a TEAM PLAYER
* Ability to cover our evening support hours and occasional weekend support hours is required
Education and experience
* Experience with Microsoft server products, including SQL Server, active directory, networks and diagnostic tools, a plus
* Customer Service experience in the software industry supporting complex software products and Level I - II software support experience preferred
* Experience with defect testing systems preferred
* Experience with hardware trouble shooting a plus
* Prior development experience a plus
* Associates or Bachelor's degree or 1 year equivalent of relevant industry experience
* Will consider recent graduates that have demonstrated the drive and skills to learn and succeed
-
Client Support Group Lead
3 weeks ago
Wayne, United States Frontline Education Technologies Full timeLocation Requirements: This role is Hybrid to one of our offices: Austin, Naperville or Wayne. Your role on the team: Reporting to a Client Support Manager, the Group Lead is responsible for overseeing and working directly with our team of offshore c Client Support, Support, Lead, Evaluation, Leadership, Business Operations, Business Services
-
Social Support Specialist
7 days ago
Fort Wayne, United States Parkview Health Full timeThe Social Support Specialist is responsible for providing intervention through education and referrals to community agencies to assist in the resolution of social, emotional, and financial difficulties related to the patient s illness or disease sta Support Specialist, Registered Nurse, Support, Specialist, Healthcare
-
Remote Office support specialist
1 week ago
Fort Wayne, United States Path Engineering Full timeJob DescriptionJob DescriptionRoleAs a Remote Office Support Specialist (also known as Remote IT Support Specialist, Virtual Office Coordinator), you will provide essential technical support to remote employees, manage and troubleshoot virtual meeting platforms, assist in setting up and maintaining remote office equipment, and coordinate with IT for network...
-
Clinical Support Specialist
6 hours ago
Fort Wayne, United States Fort Wayne Orthopaedics LLC Full timeJob DescriptionJob DescriptionBuild A Career That MattersFort Wayne Orthopedics offers a meaningful career that makes a real difference in people’s lives, as well as your own. We provide a professional environment based on respect and dedication to being the best. Our specialty-trained experts are dedicated to providing exceptional, compassionate care in...
-
Clinical Support Specialist
1 week ago
Fort Wayne, United States Fort Wayne Orthopaedics LLC Full timeJob DescriptionJob DescriptionBuild A Career That MattersFort Wayne Orthopedics offers a meaningful career that makes a real difference in people’s lives, as well as your own. We provide a professional environment based on respect and dedication to being the best. Our specialty-trained experts are dedicated to providing exceptional, compassionate care in...
-
Client Solutions Specialist II
2 weeks ago
Fort Wayne, United States Cox Enterprises Full timeA Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned...
-
Social Support Specialist
1 week ago
Fort Wayne, United States Parkview North Hospital Full timeSummary The Social Support Specialist is responsible for providing intervention through education and referrals to community agencies to assist in the resolution of social, emotional, and financial difficulties related to the patient’s illness or disease state. Education Must have a Bachelor's degree in social work, psychology, sociology, or other field...
-
Social Support Specialist
4 days ago
Fort Wayne, United States Parkview North Hospital Full timeSummary The Social Support Specialist is responsible for providing intervention through education and referrals to community agencies to assist in the resolution of social, emotional, and financial difficulties related to the patient's illness or disease state. Education Must have a Bachelor's degree in social work, psychology, sociology, or other...
-
Social Support Specialist
4 days ago
Fort Wayne, United States DeKalb Health Full timeSummary The Social Support Specialist is responsible for providing intervention through education and referrals to community agencies to assist in the resolution of social, emotional, and financial difficulties related to the patient#s illness or disease state. Education Must have a Bachelor#s degree in social work, psychology, sociology, or other field...
-
Client Solutions Specialist II
2 weeks ago
Fort Wayne, United States Cox Enterprises Full timeA Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned...
-
Client Service Representative
3 days ago
Fort Wayne, United States ECI Management Full timeJob DescriptionJob DescriptionEthereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us...
-
Client Associate
1 month ago
Wayne, United States GYL Financial Synergies Full timeSummary/ObjectiveThe Client Associate provides administrative and operational support to one or more Wealth Advisor or partner of the firm.The Client Associate assists with private client daily needs.Responsibilities include; new account opening, creating households, cashiering, ACH transfers, assisting clients, researching problems, maintaining account...
-
Peer Support Specialist
3 weeks ago
Fort Wayne, United States Parkview North Hospital Full timeServes as peer support for individuals in recovery from a substance use disorder and connects them to resources to support recovery. High School diploma or GED completion. Must have a valid Indiana Drivers license. Must show proof of car insurance. CPR certification within 30 days of hire. Certification of peer support for recovery within six...
-
Peer Support Specialist
6 hours ago
Fort Wayne, United States Parkview North Hospital Full timeServes as peer support for individuals in recovery from a substance use disorder and connects them to resources to support recovery. High School diploma or GED completion. Must have a valid Indiana Drivers license. Must show proof of car insurance. CPR certification within 30 days of hire. Certification of peer support for recovery within six months of...
-
Peer Support Specialist
3 weeks ago
Fort Wayne, United States Parkview North Hospital Full timeJoin Parkview Behavioral Health Institute! Serves as peer support for individuals in recovery from a substance use disorder and connects them to resources to support recovery. High School diploma or GED completion. Must have a valid Indiana Drivers license. Must show proof of car insurance. CPR certification within 30 days of hire. ...
-
Peer Support Specialist
3 weeks ago
Fort Wayne, United States Parkview North Hospital Full timeJoin Parkview Behavioral Health Institute! Serves as peer support for individuals in recovery from a substance use disorder and connects them to resources to support recovery. High School diploma or GED completion. Must have a valid Indiana Drivers license. Must show proof of car insurance. CPR certification within 30 days of hire. Certification of peer...
-
Program Specialist
1 day ago
Wayne, United States Wayne County Regional Educational Service Agency Full timeLOCATION: Student Services REPORTS TO: TBD DATE AVAILABLE: 2024 - 2025 School Year POSTING DATES: May 21, 2024 - May 29, 2024 (or until filled) IN AND OUT OF DISTRICT POSITION: Program Specialist The Livonia Public Schools is seeking a Program Specia Specialist, Program, Special Education, Staff, Support, Development
-
Client Services Administrator
1 month ago
Wayne, United States Quick Holdings LLC Full timeJob DescriptionJob DescriptionDescription:The Client Services Administrator helps with day-to-day tasks within the Client Services team. The Client Services team is responsible for all communications to the QuickBox client base. As part of the team, you will be responsible for communicating with employees both within QuickBox and with our clients. This is a...
-
Behavior Specialist
3 weeks ago
Wayne, United States Wayne County Regional Educational Service Agency Full timeProvide in-classroom behavioral support, coaching, training and strategies for meeting the needs of students Address behavior by providing behavioral interventions and problem solving strategies Intervene in crisis situations Conduct MD - Rs; facilit Behavior, Specialist, Special Education, Behavioral, Healthcare
-
Information Technology Specialist
1 week ago
Fort Wayne, United States Preferred IT Group, LLC Full timeJob DescriptionJob DescriptionIf you enjoy technology, excel in providing great customer service and take pride in your workmanship then continue reading!Our support specialists are responsible for the monitoring and management of all PCs, servers, and networks at our client sites as well as being the front line for IT support-related questions. The support...