Help Desk Support
2 weeks ago
**Job Summary**:
**Duties**:
- Diagnose and resolve software, hardware, and network issues.
- Set up and troubleshoot LAN connections.
- Collaborate with other IT team members to escalate complex issues.
- Maintain accurate records of all help desk interactions.
- Maintain accurate records of hardware and software inventory, including tracking equipment assignments and updates.
- Verify the integrity and functionality of backups.
- Adhere to regulatory requirements relevant to PCI DSS, NIST, and CIS.
**Qualifications**:
- Proficiency in ticketing software, Windows, Mac OS, Office Suite and M365.
- Experience in providing technical support and desktop support.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong knowledge of software troubleshooting techniques.
- Familiarity with LAN setups and configurations.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation certification are beneficial.
**Job Types**: Full-time, Part-time
Pay: $14.00 - $20.00 per hour
Expected hours: 24 - 40 per week
Experience level:
- 1 year
- 2 years
- No experience needed
- Under 1 year
Schedule:
- Day shift
- Weekdays
- Weekends as needed
**Experience**:
- Help desk: 1 year (preferred)
Ability to Commute:
- Richmond, TX (required)
Work Location: In person
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