Front Desk Manager

3 weeks ago

Richmond, United States Inayatiyya Full time

The **Inayatiyya**, a global organization representing the teachings of the Sufi mystic and musician, Hazrat Inayat Khan (1882-1927), seeks a part-time **Front Desk Manager** for its headquarters, called the Astana, in Richmond, Virginia.

The **Front Desk Manager** oversees front desk operations including welcoming guests, hospitality, event registration, database and e-list management, and bookstore oversight and sales, as well as helps with administrative needs and event staffing.

**Responsibilities**
- Maintain a beautiful, welcoming front entrance, reception area, and archive/book sales area for all visitors, program participants, staff, faculty, and volunteers, exemplifying the qualities of beauty, hospitality, friendship, quietude, and spiritual presence.
- Offer concierge services to guests and inquirers, answering questions about local housing, restaurants, transportation, parking, and other topics that may come up.
- Manage registration for programs using Eventbrite; answer customer and technical support questions, receive and process payments.
- Oversee book and product sales in-person, online, and over the phone; receive, process, and mail orders. Manage store budgeting, inventory, purchasing, and merchandising.
- Manage Inayatiyya e-lists including for Mailchimp and Discourse Online Groups. Regularly update the Inayatiyya’s DonorPerfect contact database.
- Provide logístical support for Astana programs, including a monthly Universal Worship series, a six-week class on Wednesday nights, and occasional multi-day, weekend events.
- Support meeting scheduling and visitations by both impromptu and planned special guests.
- Support Astana Carriage House stays, ensuring guests are warmly welcomed and cared for from arrival to check-out.
- Assist with other projects related to administrative and program support, as needed.

**Qualifications**
- Proficiency with personal computers, smartphones, online resources, etc., as well as with digital tools including Apple products (MacBooks, iPhones, iPads), Google products (Gmail, Calendar, Drive, Docs, Sheets, Slides), Microsoft products (Word, Excel, Power Point), Dropbox & Zoom. Technical skills are essential to the role.
- Familiarity with Eventbrite, DonorPerfect, and Asana. If you do not have experience with these tools, you will be expected to learn.
- Strong attention to detail and ability to work in a fast-paced environment on several projects and/or tasks concurrently.
- Sincere interest in learning about the Inayatiyya to best respond to the needs of Inayatiyya inquirers, students, and leadership.
- Ability to be efficient, organized, flexible, and resourceful.
- Previous hospitality experience preferred.

**Reporting Structure**

The Astana Front Desk Manager reports directly to the Inayatiyya Executive Director who provides management, performance oversight, and guidance regularly. This role is engaged in an initial three-month and then annual performance review(s).

**Compensation, Benefits & Location**

This is a non-exempt, part-time position of 25+ hours a week at an hourly rate of $22/hour. The position is located in Richmond, Virginia, with regular hours Mondays through Fridays, 11-4 pm, with some flexibility, and as-needed, agreed upon hours select evenings and weekends during events (first Saturday of the month, Oct-Dec; Wednesday nights, Oct 9th through Nov 20th; and Nov 1st through 3rd, 2024).

This temporary position, Jun 3rd, 2024 through Jan 31st, 2025, could increase in hours and/or become permanent for 2025. A decision will be made by Nov 2024 about expanding and/or extending the role.

**The Inayatiyya is an Equal Opportunity Employer. We are committed to creating a work and community culture that is welcoming and inclusive of all types of people, regardless of age, race, religion, national origin, gender identity or experience, sexual orientation, or disability status. Anyone with relevant skills and experience is invited to apply.**

**Job Types**: Part-time, Temporary

Pay: $22.00 per hour

Expected hours: No less than 25 per week

**Education**:

- Bachelor's (preferred)

Work Location: In person

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