See more Collapse

Technical Support Specialist

2 months ago

Chicago, United States Banner Witcoff Full time

**Technical Support Specialist**

Banner Witcoff is a leader in intellectual property law for more than 100 years. We are the trusted IP partner of choice for organizations around the world. We provide sound legal guidance and inventive IP solutions to power business for start-ups, Fortune 500 companies, and everything in between.

Banner Witcoff's Chicago office is seeking a full-time Technical Support Specialist. The Technical Support Specialist must be able to work independently in a fast-paced environment, and be able to manage multiple tasks on a daily basis. The Specialist must be detail oriented, have strong interpersonal and communication skills, and be a team player. This position provides on-site deskside support requiring a minimum of 3 days per week in office with eligibility to work remotely 2 days per week.

**Responsibilities and Duties**:

- Provide deskside support on various hardware, including laptops, desktops, monitors, printers, telephones, mobile devices, and other peripherals.
- Diagnose and resolve technical hardware, software and phone issues. Proactively research unresolved issues using all available resources.
- Record all calls in the ticketing system and maintain complete ownership of each ticket, following department escalation protocols if an issue cannot be resolved in a timely manner.
- As the first level of contact, prioritize calls, tickets and manage escalation workflow procedures as needed.
- Installation of pre-approved software and hardware, including imaging and configuring new and warranty machines.
- Maintain distribution pool of loaner laptops and other equipment.
- Set up and troubleshoot issues for video teleconferences and meeting presentations.
- Provide holiday support, weekend or evening support coverage if/when needed.
- Must maintain consistent performance with mínimal absence and unapproved leave.
- Other duties and special projects as assigned.

**Job Requirements**:

- Ability to perform detailed troubleshooting and resolve complex technical issues.
- Strong interpersonal skills required to communicate with other Technology team members and end users, including the ability to listen and understand situations, problems and solutions.
- Strong organization skills, including the ability to research issues and solutions, prioritize and independently work on several issues at one time.
- Ability to communicate ideas in user-friendly language.
- Detail oriented and self-starter.
- Demonstrated ability to provide exceptional customer service.
- Experience working in a team-oriented, collaborative environment.
- Must be able to communicate and interact with all levels of attorneys, staff, clients, and vendors.

**Qualifications & Experience**:

- 1-3+ years technology support experience preferred.
- Experience working in technology support for a law firm or professional services firm preferred.
- Proficiency in Windows 10 and Office 365, Windows 11 a plus.
- Familiarity with end user hardware troubleshooting and network concepts.
- Experience troubleshooting printers, including maintenance and support is a plus.
- Experience with setup, monitoring and troubleshooting Video teleconferencing is a plus.
- Experience with Windows Servers and Active Directory Domain is a plus.
- Proficiency in mobile operating systems (iOS and Android) and devices is a plus.

Banner Witcoff is an Equal Opportunity Employer and provides employees with a work environment free of discrimination and harassment. The Firm will not discriminate against any applicant for employment because of race, color, religion, national origin, sexual orientation, sex, pregnancy, age, mental or physical disability, genetic information, legal citizenship or any other status protected by law.

We have other current jobs related to this field that you can find below

  • Technical Support Specialist

    3 months ago

    Chicago, Illinois, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Technical Product Support Specialist

    2 months ago

    Chicago, United States Brandt Companies Full time

    Job DescriptionSUMMARY Brandt is seeking a dynamic Technical Product Support Specialist to join our team and provide exceptional customer and dealer support for our Road Rail equipment and Hydrovac Trucks. The successful candidate will play a crucial role in delivering technical assistance, conducting customer training sessions, and supporting customers and...

  • Technical Product Support Specialist

    1 month ago

    Chicago, United States Brandt Companies Full time

    Job DescriptionSUMMARY Brandt is seeking a dynamic Technical Product Support Specialist to join our team and provide exceptional customer and dealer support for our Road Rail equipment and Hydrovac Trucks. The successful candidate will play a crucial role in delivering technical assistance, conducting customer training sessions, and supporting customers and...

  • Technical Support Specialist

    2 months ago

    Chicago, United States Adyen Full time

    This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States project44 Full time

    Why project44? At project44 we're on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for...

  • IT Support Specialist

    2 months ago

    Chicago, United States Midtown Athletic Club Full time

    Midtown is seeking an IT Support Specialist to join our world-class team at our Chicago headquarters. The Position The IT Support Specialist is responsible for providing level 1 and level 2 support for associate's computer systems including hardware and software at 8 athletic clubs and our Chicago headquarters. As the first line of contact with associates,...

  • Technical Product Owner

    2 weeks ago

    Chicago, United States C4 Technical Services Full time

    Technical Product Owner Remote Role Overview: As a key member of our Talent Analytics team, the Qualtrics Product Specialist will serve as the primary technical expert in talent experience and compliance survey systems. You will engage directly with internal clients to assess and address their needs, ensuring the seamless operation, enhancement, and...

  • IT Support Specialist

    4 weeks ago

    Chicago, United States HOK Full time

    We are currently seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to computer system users. Tier 1 support for a helpdesk system. Answers user inquiries regarding computer software or hardware operations to resolve problems. Oversees the daily performance of computer...

  • IT Technical Support Supervisor

    2 weeks ago

    Chicago, United States Old Republic General Insurance Group Full time

    Job Title: IT Technical Support SupervisorJob Location: Chicago, ILJob Type: Full-timeOffice Schedule: Hybrid, 3 days in-officeDepartment: Information TechnologySupervisor: VP of Information TechnologyWho we are:As a company with over 100 years in its rich history, Old Republic hasn't only withstood the test of time - it's also helped set the standard for...

  • IT Technical Support Supervisor

    3 weeks ago

    Chicago, United States Old Republic General Insurance Group Full time

    Job Title: IT Technical Support SupervisorJob Location: Chicago, ILJob Type: Full-timeOffice Schedule: Hybrid, 3 days in-officeDepartment: Information TechnologySupervisor: VP of Information TechnologyWho we are:As a company with over 100 years in its rich history, Old Republic hasn’t only withstood the test of time – it’s also helped set the standard...

  • IT Technical Support Supervisor

    3 weeks ago

    Chicago, United States Old Republic General Insurance Group Full time

    Job Title: IT Technical Support SupervisorJob Location: Chicago, ILJob Type: Full-timeOffice Schedule: Hybrid, 3 days in-officeDepartment: Information TechnologySupervisor: VP of Information TechnologyWho we are:As a company with over 100 years in its rich history, Old Republic hasn’t only withstood the test of time – it’s also helped set the standard...

  • Technical Support Specialist, Senior

    2 weeks ago

    Chicago, United States Sentinel Technologies Inc. Full time

    The Technical Support Analyst will be responsible for implementing and maintaining all aspects of the firm’s technology in collaboration with others on the Information Technology team. This position will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, new infrastructure build outs, and PC relocations. This...

  • Administrative and Technical Support Specialists

    3 months ago

    Chicago, Illinois, United States Amentum Full time

    Amentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development...

  • Administrative and Technical Support Specialists

    3 months ago

    Chicago, United States Amentum Full time

    Amentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development...

  • Desktop Support Specialist//Technical Support

    1 month ago

    Chicago, United States Motion Recruitment Full time

    Job Description We're looking for a skilled Desktop Support Engineer to join a well-known law firm in their Chicago office. This will be a five day onsite in the Loop. They are looking for you to deliver top-tier technical assistance to our legal professionals. This role will be fulltime requires expertise in Windows systems, audiovisual equipment, and...

  • IT Support Specialist

    2 weeks ago

    Chicago, United States American Library Assoc. Full time

    Description The American Library Association seeks an experienced Support Specialist for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation of personal computing environments and enhancing support services to...

  • IT Support Specialist

    1 month ago

    Chicago, United States #TeamGoHealth Full time

    GoHealth Intro GoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their...

  • IT Support Specialist

    1 month ago

    Chicago, United States GoHealth Full time

    GoHealth Intro GoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their...

  • CWEC Technical Specialist

    1 month ago

    Chicago, United States Energy Systems Group Full time

    ENERGY SYSTEMS GROUP is looking for a Technical Specialist at our Chicago West Facility to join our Operations Services team. The Technical Specialist position centers around a strong focus on operating, maintaining, troubleshooting, and repairing plant equipment and systems. The Technical Specialist provides technical understanding of and practical...

  • Junior IT Support Specialist

    1 week ago

    Chicago, United States Protek-IT Full time

    Job DescriptionJob DescriptionJob DescriptionAre you looking to start a career in IT and gain real-world experience?Protek-IT seeks a Junio IT Support Specialist who is eager to learn and passionate about technology. You'll receive training from experienced professionals to become self-sufficient and gain extensive IT expertise.Position Summary:As a...