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Customer Service Representative

4 months ago

Little Falls, United States Keen Home Full time

**Keen Home** has partnered with **Air Temp Service Co **
**Join Our Team as a Part-Time Customer Service Representative in Little Falls, NJ**

Are you a dynamic and enthusiastic individual with excellent communication skills and a customer service background?
If so, we have an exciting opportunity for you to join our team as a Part-Time **Customer Service Representative** at our location in Little Falls, NJ.

We are dedicated to delivering top-notch customer service and satisfaction. As a leading service provider in our industry, we pride ourselves on offering innovative solutions to meet our customers' needs. Join our team and become a vital part of our mission to exceed customer expectations.

**What We Offer**:

- Competitive pay rate.
- Part-time position with flexible hours (20 hours per week).
- Opportunity for Professional GROWTH.
- Long-term stability in a fast-growing industry.
- Work-life balance.
- 401(K) with company match.
- Vision and Dental Insurance.
- Health Insurance: Multiple policies, majority covered by us.
- Generous Personal Paid Time Off (PTO) & Paid Sick Leave.
- 8 Paid Holidays.
- Short term & long term disability and MORE

**Responsibilities**:

- Assist with marketing efforts by working with existing customer data.
- Provide exceptional customer service by addressing customer inquiries and resolving issues promptly and efficiently.
- Engage with existing customers through follow-up phone calls to ensure satisfaction.
- Assist with basic office duties, including data entry, filing, and organizing documents.
- Collaborate with team members to ensure a seamless customer experience.
- Maintain a positive and professional attitude while interacting with customers and colleagues.

**Requirements**:

- Strong communication skills and a friendly demeanor.
- Ability to work independently and as part of a team.
- Basic computer skills and familiarity with CRM and/or office software.
- Prior customer service experience is a plus.
- Must be reliable and detail-oriented.
- Reliable commute to Little Falls, NJ.

If you are enthusiastic about customer service, enjoy working in a supportive team environment, and are looking for a part-time opportunity in Little Falls, NJ, we would love to hear from you
- “Keen Home is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. _**Keen Home**_ _is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at _**Keen Home**_ _are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. _**Keen Home**_ _will not tolerate discrimination or harassment based on any of these characteristics. _**Keen Home**_ _encourages applicants of all ages.”_

Pay: $22.00 - $36.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- Call center
- In-person
- Office

**Experience**:

- Customer service: 2 years (required)
- Outbound calling: 2 years (required)

Ability to Commute:

- Little Falls, NJ 07424 (required)

Ability to Relocate:

- Little Falls, NJ 07424: Relocate before starting work (required)

Work Location: In person