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Field Support Technician for Automation

3 months ago

Sheridan, United States Dajac, Inc. Full time

**Job Title**:Field Support Technician

**Reports To**:Sales Manager

**Job Summary**:
Dajac is looking for an ambitious, outgoing and energetic Field Support Technician.

The primary duties for this position are to provide technical support and training for customers both, in factories on-site and in-office.

If you have an interest in IT, IT support, desktop support, customer support, CompTIA and system administration, you will enjoy this job

Customer locations range from within driving distance to international. The amount of travel will vary according to customer needs, but will be roughly 40% - 50% per year and typically home on weekends. While advanced scheduling is the goal, trips can be short notice. You must be flexible.

**Essential Responsibilities**:

- Provide on-site and in-office technical support to customers.
- Work with customers to configure Dajac equipment for new assembly lines.
- Travel roughly 40% - 50% of the year to support customers on-site.
- Create training material.
- Train users.
- Document support processes.
- Communicate with management.
- The above list of duties is not an exhaustive list. Other duties, logically associated with the position, may be assigned.

**Knowledge, Skills and Abilities**:

- Strong communication skills, both written and verbal.
- Good customer skills with a desire to please.
- Enjoy traveling.
- Resourceful
- Mechanically inclined.
- Logical minded.
- Computer savvy. (change Windows settings, configure a network, use the command line, install software, configure software, etc.).
- Good typing skills.

**Work Environment**:

- Must be willing to relocate within 60 miles of Dajac’s corporate office in Sheridan, IN.
- Work at the corporate office when not traveling.

**Education and Work Experience**:

- No degree is required.
- This position is ideal for a 2 year technical degree or equivalent, especially in the IT field.

**Other Requirements**:

- Must have a valid driver’s license.
- Must have a car and auto insurance.

**Benefits**:Dajac firmly believes that each team member is part of our family. As such, we offer the following and reevaluate periodically to improve where possible.
- Medical, dental, and vision insurance.
- Generous paid time off policy and 8 paid holidays per year.
- Flexible daily schedule.

**Company Overview**:
Dajac is a small engineering based company with two divisions: Light Processing and Automation. Our light processing products focus on alignment and validation of all aspects of automotive lighting. The automation division includes remote I/O modules and associated products. In business for more than two decades, we are constantly improving our product and service offerings.

If you enjoy travel, interacting with people and are interested in an exciting opportunity to be part of a growing company, send us your resume today
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire._

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- No experience needed

Schedule:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Sheridan, IN 46069: Relocate before starting work (required)

Work Location: In person