Customer Service Coordinator

2 weeks ago


Glenview, United States FIELDS CHRYSLER JEEP DODGE RAM (GLENVIEW) Full time

**Are you a positive person with a passion for serving customers and a great smile to boot? If so, join our customer service team. Fields Jeep is looking for an energetic & detail-oriented individual at our Glenview location.**

**Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company.**

**RESPONSIBILITIES**:

- ** Meet and greet customers in a professional manner in-person & on the phone**:

- **Service appointment scheduling for customers over the phone and in person.**:

- **Appointment confirmation 24 hours prior to scheduled appointment.**:

- **Processing payments and invoicing and other miscellaneous office duties**:

- **Provide basic information to callers who have general inquiries**:

- **Follow up calls to maintain high satisfaction rating with guests**:

- **Handle customer complaints with integrity and poise**:

- **Provide general administrative and clerical support including mailing, scanning, faxing and copying**:

- **Maintain office supplies for specific location**

**REQUIREMENTS**:

- ** Excellent communication and organizational skills**:

- **Experience using Microsoft Office suite**:

- **Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously**:

- **Must be willing to submit to a drug screen & background check**:

- **Hours for this position are Full Time: 9am-6pm Monday - Friday, 7:30am-4:30pm or 8:00am-5:00pm and Saturdays 7:00am-4:00pm



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