Intakes Coordinator

Intakes Coordinator & Recruiter

Job Description

Location: company-wide (based in Glenview, IL)

Instructional ABA Consultants believes that every child with autism has the right to high-quality ABA services regardless of funding source. Upon diagnosis, families who have children with autism should be wrapped in support; that to have a disability does not mean to have a disadvantage. IABA is seeking to add an Intakes Coordinator & Recruiter to our team to assist with providing these families the best support we can offer and finding motivated, engaged staff to provide that support.

Responsibilities and Duties·

Intakes:

• Answers family and intake phone calls on the same business day
• Updates intake call log as necessary to include working list of clients and clients who are ready to begin services
• Ensures intake families have a copy of the intake packet, including clinical documentation, insurance information
• Communicates with Clinical Directors to place children on the waitlist in a timely manner
• Coordinates the calendars of the BCBA opening the intake and the new family for the first intake appointment
• Contacts BCBA the next business day following the intake meeting as a prompt to have the BCBA has followed up with the family for any outstanding questions
• Prompts BCBA to communicate with the family on status of authorization and timeline of services starting
• Creates opening documentation for intakes on Central Reach
• Collect family email to pass to Marketing to ensure family inclusion in company information and events
• Facilitates communication between intakes and billing department as it relates to verification and authorization of benefits
• Updates the monthly intakes form; attends intakes meeting with Clinical Directors

Recruiting:·

• Designs and implements an overall recruiting strategy for IABA
• Creates and monitors hiring posts across social media (LinkedIn, Facebook, Instagram)
• Establishes and maintains key relationships with universities and related internships
• Actively recruits candidates for open positions
• Proactively identifies future hiring needs by working closely with the Clinical Directors/SCS
• Reviews candidates on iSolved Hiring and conduct initial interviews
• Schedules second interview with appropriate candidates and completes recommendation for offer letters
• Makes ongoing recommendations to improve the screening and hiring process

Qualifications:

• High School diploma
• Strong systems administration background
• Recruiting/hiring experience
• Preferred experience in the field of Applied Behavior Analysis
• Familiarity with social media
• Strong skill set surrounding community engagement
• Customer service background
• Strong interpersonal and relationship building/management skills
• Effective communication skills across diverse populations/audiences
• Passionate about improving the quality of life for children and families
• High degree of integrity, reliability, initiative, and accountability
• This is an in-office position (not remote)