Intakes Coordinator

Intakes Coordinator & Recruiter

Job Description

Location: company-wide (based in Glenview, IL)

Instructional ABA Consultants believes that every child with autism has the right to high-quality ABA services regardless of funding source. Upon diagnosis, families who have children with autism should be wrapped in support; that to have a disability does not mean to have a disadvantage. IABA is seeking to add an Intakes Coordinator & Recruiter to our team to assist with providing these families the best support we can offer and finding motivated, engaged staff to provide that support.

Responsibilities and Duties

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Intakes:

Answers family and intake phone calls on the same business day

Updates intake call log as necessary to include working list of clients and clients who are ready to begin services

Ensures intake families have a copy of the intake packet, including clinical documentation, insurance information

Communicates with Clinical Directors to place children on the waitlist in a timely manner

Coordinates the calendars of the BCBA opening the intake and the new family for the first intake appointment

Contacts BCBA the next business day following the intake meeting as a prompt to have the BCBA has followed up with the family for any outstanding questions

Prompts BCBA to communicate with the family on status of authorization and timeline of services starting

Creates opening documentation for intakes on Central Reach

Collect family email to pass to Marketing to ensure family inclusion in company information and events

Facilitates communication between intakes and billing department as it relates to verification and authorization of benefits

Updates the monthly intakes form; attends intakes meeting with Clinical Directors

Recruiting:

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Designs and implements an overall recruiting strategy for IABA

Creates and monitors hiring posts across social media (LinkedIn, Facebook, Instagram)

Establishes and maintains key relationships with universities and related internships

Actively recruits candidates for open positions

Proactively identifies future hiring needs by working closely with the Clinical Directors/SCS

Reviews candidates on iSolved Hiring and conduct initial interviews

Schedules second interview with appropriate candidates and completes recommendation for offer letters

Makes ongoing recommendations to improve the screening and hiring process

Qualifications:

High School diploma

Strong systems administration background

Recruiting/hiring experience

Preferred experience in the field of Applied Behavior Analysis

Familiarity with social media

Strong skill set surrounding community engagement

Customer service background

Strong interpersonal and relationship building/management skills

Effective communication skills across diverse populations/audiences

Passionate about improving the quality of life for children and families

High degree of integrity, reliability, initiative, and accountability

This is an in-office position (not remote)

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