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Regional Vice President of Operations
3 months ago
**Job Summary**:
The Regional Vice President of Operations provides overall leadership and direct supervision of approximately 25-100 Andy’s Frozen Custard locations to ensure that the Brand Mission and Core Values are being delivered and that District Manager meets or exceeds the Annual Operating plan established for each of their areas. The Regional Vice President of Operations accomplishes their objectives by role modeling Andy’s Core Values and actively selects trains and develops their District Managers to achieve key results in People, Customer, Sales and Profit metrics. This position provides full oversight and accountability for all physical assets, locations, employees, customers, financial results, and products for Company, Legacy, and/or Franchise locations within a geographic region. Leaders in this position will provide leadership, communication, and direction to field operators to ensure the Company Mission, and Core Values are being delivered. Project Management, Business Planning and Meetings, and Partnering with functional departments are also key functions of this job. The RVP should be a functional expert in Operations specs, processes, and procedures.
**Essential Duties and Responsibilities**:
**People**:
- Demonstrates the Andy’s Core Values while building high performing District Managers when selecting, training, retaining and recognizing A+ talent utilizing Andy’s tools and processes.
- Motivates and leads a high performance management team by identifying and developing a pipeline of talent for their markets, through effective succession planning tools and best practices.
- Coaches and leads the Performance Management process consistently to ensure employees are set up for success and held accountable.
- Partners with the HR, Legal, and Training Teams to ensure all markets are maintaining legal compliance and being proactive in addressing employee relation needs in the market.
- Partners with their District Managers to ensure that each district has at least one high performing training location.
**Customer**:
- Establishes plans to visit markets that involve setting priorities, managing details and carrying out effective coaching visits and providing recognition with the District Managers.
- Coaches, drives excellence, recognizes and holds their team accountable around core operational procedures.
- Coaches and holds their District Managers accountable to ensuring that food safety standards and certifications are met in each unit.
**Sales**:
- Partners with finance and marketing in the development of the finance & marketing plan for the region. Monitors market conditions to maximize sales opportunities and minimize competitor intrusion.
- Partners and leads the District Managers to ensure that restaurant level plans and marketing initiatives are in place and being implemented.
**Profit**:
- Analyzes sales, labor, inventory and controllables on a continual basis and coaches District Managers to take specific corrective action to meet or achieve margin and sales growth targets.
- Conducts period business reviews with the District Managers to build their capability to identify and drive tactics to close performance gaps.
- Partners with Finance to identify opportunities to maximize profit.
- Oversees and holds accountable the District Managers in ensuring that each store is within compliance of Federal/State/Local requirements.
- Shares best demonstrated practices with their team and across the Company.
**Communication**:
- Collects, formalizes, and paces and sequences all communication from the Senior Leadership Team and Functional Departments to the field and from the field to the Home Office.
- Aligns with Senior Leadership Team (SLT) and Functional Department Heads on Key Initiatives and when they should or should not be introduced to the field.
- Acts as the keeper of the Andy’s Consolidated Calendar for all departments with an 18-month window and publishes weekly for SLT.
- Manages “Roadmap” of important but not “urgent” key field initiatives.
- Partners with HR and Training on the design/re-design and implementation of communication tools such as succession planning and bench documents, Team surveys, Orientation, & Onboarding,
- Leads the cross-functional organization and planning for Field based or Centralized Meetings such as Franchise Owner’s Meetings, Conferences, and Business Reviews.
- Partners with Operators and Marketing to ensure the successful planning and execution of all major Special Events.
- Partners with Director of Training on all Training design, implementation, and communication of new or updated Training.
- Leads creation and documentation of all project approvals that directly impact operations to include SLT signatures.
**Project Management**:
- Partners with Marketing and Supply chain on the design, development, testing, and rollout of new and/or seasonal products.
- Identifies test stores and/or test markets for new products
